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Our Top Featured UK Casinos...
William Hill
Casino Review
About |
Software
| Bonuses |
Games & Payouts |
Online Cashier
Gaming Policies |
Casino Customer Service |
Awards
About Having been founded in 1934, there is plenty to
be said about the gambling operations of William Hill plc. They are one of the
most recognized names in the UK betting scene and have earned an impressive
track record over their 70+ years of land-based service and nearly 10 years of
betting service online. The brunt of William Hill's business lies in their
bookmaking services. With over 450,000 telephone clientele spanning throughout
Europe and internationally, they are recognized as the largest telephone betting
service in the World. William Hill began taking online casino and sports bets in
the early heydays of online gambling (1998), began trading on the London Stock
Exchange on June 20, 2002, and launched their successful online poker room in
January, 2003. Following in the steps of their esteemed reputation and
accomplishments in the land-based betting world, Will Hill Online Casino has
become a valued and trusted name in the UK online gambling industry.
With nearly £30.5 billion in annual turnover and
300,000 online clients at the time of preparing this casino review, it is
evident just how expansive the Will Hill empire has become. Keeping up with all
this business is a workforce of over 13,000 William Hill employees. UK bettors
will be also be happy to note that Will Hill is licensed in the UK under the
provisions of the UK Gambling Act 2005, and enforced by the duly appointed
Gambling Commission. Abiding by the strictest regulatory protocols in the world,
William Hill is committed to responsible online gaming practices that are
sharply focused on preventing problem and underage gambling.
In addition to real money and practice money
online casino gambling, Will Hill offers sports betting, poker, games of skill
(Backgammon and Gin Rummy), video arcading, and live bingo - all accessible
under a single account. There is also an internet radio service offering live
commentary on horse and greyhound racing. Company operations are based out of the United Kingdom
at Greenside House, 50 Station Road, London, England, UK N22 7TP. Internet
operations can be reached at William Hill PLC, 7th Floor, Milton House, Charter
Row, Sheffield, S1 3FZ.
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Casino Software
William Hill Casino uses software applications powered by Cryptologic (WagerLogic), Boss Media, GameAccount and Virtue Fusion. Will
Hill's online casino uses primary software applications developed by
Canada-based WagerLogic and Sweden-based Boss Media, which are two of the
gaming industry's leading software developers. It goes without saying that
both companies have strong ties with UK and European gaming regulators.
Cryptologic's software is certified and subject to continuous regulation by
both the Isle of Man and Alderney Gaming Commissions. Cryptologic is also a
longstanding member of the Interactive Gaming Council. In regards to ongoing
fairness verification and proper functioning of the Random Number Generator on
William Hill's online casino platform, this is regularly tested by running
millions of hands and cataloguing the results (at the time of this review,
over 60 million hands of blackjack had been previously catalogued).
Unlike other online casinos offering a single suite of
games, William Hill offers several editions of their gaming platform. The Las
Vegas edition is available for no-download Flash play, and as you might guess,
consists of the standard fanfare of casino games found in the best Las Vegas
casinos. The other no-download Flash platform is the Monte Carlo edition,
which offers a selection of games suited to what one would find in UK and
European casinos. The downloadable platforms (Classic or Sports) offer a
comprehensive selection of games and more playing options, including access to
progressive games. There is also a no-download wireless mobile platform
available to cell phone subscribers through Will Hill's mainstreamed Wireless
Application Protocols (WAP).
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Bonuses & PromotionsBoth new and returning players will find a free cash bonus
available at William Hill. Currently, first time depositors who download
the casino are eligible to receive up to £50 free. The wager requirement for
this bonus is only 25x, and has game exclusions on Roulette, Baccarat, Punto
Banco and Craps. Returning players are eligible for a £25 bonus every month,
which has the same game exclusions on the welcome bonus, but has a lower wager
requirement of only 20x. Any unmet wager requirements will rollover into
subsequent months, thereby affording each player the opportunity to gamble at a
comfortable pace.
All real-money players are automatically
enrolled in the Rewards Points Scheme at Will Hill Casino, which credits
players with comp points for each £10 wager corresponding to a game-specific
scale. When point accrual has reached 1,500, exchange for casino cash is
permitted. All comp point exchanges are automatically processed on the 26th of
every month, but can also be done at the request of the player who has a point
accrual of more than 1,500.
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Games & Payouts
William Hill offers over 200 different casino games governed
by Atlantic City gaming rules and the widest table limits found online. All game
rules for the Classic Casino, Sports Casino, Las Vegas and Monte Carlo Casino
editions are available on Will Hill's website and through each corresponding
software platform. Compared to some other online casinos, game previews are not
the most helpful here. Although limited screen shots for
Blackjack, Roulette, Craps, Slots, Poker and Video Poker
can be viewed, we recommend players to access one of the
Flash casinos in order to get a taste of the graphics
and betting interface.
William Hill is well
known for their extensive game-specific tournament offering. Throughout each
month, players may enter tournaments for as little as £5, and have a chance at
winning a share of monthly cash accumulations exceeding £15,000 every month. All
game tournaments are structured in a simple format in which players try to
collect as much credits as possible within a given time frame. The player with
the largest chip stack at the end of the designated time period wins the
tournament. Please note that tournament entry is only available to players
accessing the download casino.
In terms of payouts, these are
verified each month by Price Waterhouse Coopers, whose reports are published on
William Hill's Website. These reports verify monthly payouts for blackjack,
roulette, stud poker, slots and video poker. Additionally, payouts for all games
are averaged to reflect end-of-month totals, which consistently average around
the 97% mark. As mentioned earlier, a Quality Assurance Team is responsible for
running millions of hands to ensure these payouts are being met through proper
functioning of the software platform's Random Number Generator. Regarding
progressive winnings, William Hill Casino has 12 jackpots accumulating to
combined values in the billions. At the time of this review, the combined
jackpot total was worth approximately £5,900,000 (most of which was being
contributed to by the Millionaire's Club video slot).
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Online Cashier
At OCC, we believe that
players should always expect to receive payment of
online winnings in quick fashion. We are pleased to
report that William Hill is on the same page, for they
guarantee payment processing within 24 hours. In fact,
the Will Hill Website says "we pride ourselves in paying
winnings quickly". Players overwhelmingly agree that
Will Hill is true to their word. Operating an
international call center in Sheffield, the William Hill
online cashier is equipped to take bets from players
over the phone, as well as address any questions and
concerns regarding financial statuses of personal
accounts. Both the online and telephone wagering
interfaces are 100% secure, which for the software
platform, is verified by a padlock logo in the
bottom-right-hand corner of the computer screen. To get
an idea of the efficiency of William Hill's transaction
processing center, it processes and average of 889,000
betting slips from their land-based, telephone and
online betting services each day.
Acceptable
deposit methods include credit and UK debit cards (Visa Delta, Switch,
Solo and Electron), which can make a maximum daily deposit of £20,000,
Bank Wires (max daily deposit of £100,000), Barclay bank wire (max daily
deposit of £100,000), personal cheque (max daily deposit of £100,000),
Quick Cash (max daily deposit of £5,000), Neteller (max daily deposit of
£4,000) and postal orders (max daily deposit of £100,000). All deposits
are instantly credited, except for Barclays bank wires (thirty minutes),
regular bank wires (3-5 business days) and personal cheques (10 days to
clear). Minimum deposits are £2 for credit, UK debit cards, and Barclay
wires, £5 for Neteller, £10 for Quick Cash and £25 for bank wires,
personal cheques and postal orders. There are no fees for making deposits,
aside from potential fees imposed by one's bank for making bank wires.
Withdrawal
methods include credit cards (max limit of £3,000), UK debit cards (max
limit of £10,000), Quick Cash (max limit of £5,000), Neteller (max limit
of £4,000), bank wires (max limit of £30,000) and personal cheques (max
limit of £30,000). Minimum withdrawal requests are £2 for credit cards and
UK debit cards, £5 for Neteller, £10 for Quick Cash and £25 for bank wires
and personal cheques. Neteller and Quick Cash withdrawals are instantly
credited, UK debit cards take 1 to 2 business days, credit cards take 3 to
5 business days, bank wires take five working days, and personal cheques
take 7 to 10 business days (which is fast for cheque payments). There are
no fees for making withdrawals with any of the above mentioned methods.
Currencies excepted at Will Hill's cashier, include Pounds Sterling, Euros,
Danish Krones, Swiss Francs, Swedish Krona, Japanese Yen and Australian,
Canadian, Hong Kong and Singapore Dollars.
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Gaming Policies
In terms of gaming policies,
the following is a brief summary of the terms and
conditions covering the access and use of
William Hill
Online Casino. The only legal binding T&C's are those
posted on the William Hill website, which all players
are governed by. Each player must agree to abide by the
gaming policies via their consent upon accessing the
software platform for the first time. Being regulated by
UK standards, William Hill Credit Limited abides by a
very strict responsible gaming policy, that includes
underage and problem gambling prevention, as well as
fraud prevention. All bets made at Will Hill are
governed under English law, thereby giving the courts of
England and Wales exclusive jurisdiction in resolving
any disputes that may occur between a player and the
casino. It is worth mentioning here that William Hill
does not permit site access to any players residing in
jurisdictions where online gambling is illegal, such as
Germany and the U.S. And as is the case for all
responsible online gaming sites, players are not
permitted to open multiple accounts under one name or
credit card, or, under two accounts registered at the
same home address or computer ip address. Doing so will
result in account suspension and possible withholding of
accrued winnings.
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Casino Customer
Service
William Hill undoubtedly offers one of the most comprehensive Help Searches of
any casino we have seen operating on the Web. Admittedly, this is not the same
as dealing directly with a live operator. However, William Hill's interactive
library and help search engine is so finely tuned that most questions can be
answered without needing to contact customer support. We tested it out for
ourselves, and almost always found what we were looking for. For those moments
when speaking with a live rep is the only way to go, support personnel can be
reached 24/7 via toll-free telephone or email.
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Awards
William Hill's reputation is as sound as they come. A long list of accolades and
recognitions have gone to Will Hill over the years, which their online gambling
operations have no doubt benefited from. Wagerlogic, which powers a large part
of Will Hill's casino software platform, has acquired several online gaming
awards including iGaming Software Provider of the Year in 2005 for the highly
touted UK Gambling Awards and GOM's Best Sportsbook Customer Service in 2006 and
Casino Promotions for 2006.
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Visit William Hill Casino for more information.
LEGAL DISCLAIMER:
Online Casino Conditions.com is an independent,
non-affiliated reviewer of online casinos and poker
rooms, which are to be used for entertainment
purposes only. As such, OnlineCasinoConditions.com
shall be indemnified by anyone accessing this site
and who has incurred damages and/or losses, whether
financially or criminally, as a result of
participating in online gambling activities. Since
the internet is a global activity and online gambling is deemed illegal
in certain jurisdictions around the globe, it is
each player's responsibility to determine the legal
status of internet betting in the jurisdiction which
he or she resides. It is the responsibility of those
who reside in illegal jurisdictions to not access
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