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Superior
Casino Review
About |
Software
| Bonuses |
Games & Payouts |
Online Cashier
Gaming Policies |
Casino Customer Service |
Awards
About
The newly launched
Superior
Casino is owned by Sonsoral NV, who is fully licensed and regulated by the
Curacao Gaming Commission and Gambling Control Board. Working closely with the
Curacao Internet Gambling Association, as well as independent gaming operations
accounting firm, Price Waterhouse Coopers, the Curacao Gaming Commission is
considered one of the online gambling industry's most respected regulators. As
for Sonsoral NV, they too have developed strong accreditations - primarily via
their poker room, Superior Poker, which was established in 2003. Now operating
an online sportsbook as well, Sonsoral is certainly well-versed in the world of
online gambling - not to mention they understand the ins and outs of customer
service and gaming technology. Superior Casino is one of only a few casinos
operating a live forum for players, and at the time of this review, are the
latest Rival Software licensee and Sonsoral gaming property (launched in 2007).
Backed by a strong reputation of exceptional service and trustworthiness, good
things are bound to develop from the Superior gaming group.
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Casino Software
As mentioned, Superior Casino is powered by Rival
Software. Although Rival could be considered somewhat of a newcomer to the
online gambling industry, they have certainly established themselves in their
own right. Implementing highly innovative software solutions, Rival Gaming has
made large contributions to the advancement of interactive gaming technology
(I-Slots) and fraud prevention protocols (IdentiPrint). In terms of technology,
graphics, functionality and security, Rival is in the league of pioneering
software giants like Microgaming, Cryptologic and Playtech.
In terms of functionality, players will get a
taste of how fast the platform operates via the download. As is promised on
Superior Casino's website, their download truly is one of the fastest, if not
the fastest, downloadable suites of online casino games. With a standard Cable,
T1 or DSL connection, players can begin the installation process in under thirty
seconds. A 56K modem connection can take up to nine minutes, while a 28.8 Modem
can take up to eighteen minutes. These are safe estimations however, for we were
able to get the software downloaded, installed and ready for play in about 20
seconds (using a cable/Broadband connection). Once the download is complete, a
file named "Superior-Setup.exe", which is located in a folder named "Superior",
will commence installing via the automatic installation wizard.
Opening a new
account is as easy as supplying the necessary personal information (which is
safely protected with 128-bit encryption and firewall technology). Players can
open either a Fun or Real gambling account, and are under no obligation to open
one or the other. Players can convert to a Real account at any time after
initially opening a Fun account. Simply click on the cashier button while logged
into the software, choose a valid deposit method, and follow the step-by-step
instructions for securely funding a real-money account. All transactions made
between the player and cashier are logged in a financial statement, for which
each player can view and print for their records.
Once up-and-running, the
software platform is quite user-friendly. In addition to a cute animated
hostess, the casino lobby contains links to all games and the cashier. On the
playing screen, players have access to a control toggle which allows one to
navigate to individual game rules pages, the cashier, back to the lobby and to a
playing options screen where game speed, audio/music and screen size options can
be customized. Pop-up messages direct user's on how and where to place bets.
Playing games for the first time will take a little longer to load, while access
each time thereafter is practically instant.
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Bonuses & Promotions
Superior Casino offers a very generous Welcome Bonus, as well as a reoccurring
monthly bonus. As is the case with all bonuses, there are game restrictions
which must be honored in order to be eligible to cash out the bonus when the
wager requirement is met. For the 100% Match Welcome Bonus, consider this a
poker game bonus. Players can get up to $250 Free for use on all games except
Blackjack and Multi-hand Blackjack, Baccarat, Craps, Roulette (American and
European), Video Poker and Multi-hand Video Poker machines. The wager
requirement is 28x, and can be met playing Three Card Poker, Caribbean Stud
Poker, Let it Ride, Pai Gow, Red Dog, Sicbo and Keno. There is also a 20% Reload
Bonus with only a 12x Wager Requirment on all the table games just mentioned.
Players can also receive a
120% bonus up to $360 Free, to be used on all slot machines. With only a 15x
Wager Requirement, this is an excellent bonus for slots players. Add to that the
fact that Superior Casino offers highly competitive payout percentages on their
slots (better than Vegas), and that the slots themselves (interactive/themed
I-Slots) are certainly some of the most advanced slot machines on the Web today,
there is great incentive to open an account at Superior Casino. For smaller
bonus seekers, Superior also offers a 25% slots/keno bonus with only a 6x Wager
Requirement. Players should
keep in mind that in order to be eligible for a bonus, they must first claim the
bonus by contacting a Customer Service representative BEFORE making a real-money
deposit. This information is visibly posted on the
Superior Casino Website,
which is another testament to the transparency of their operations.
Games & Payouts
With over forty online games,
Superior Casino does not have the largest selection on the Web. However, each
game that is offered has been strategically chosen based on player
preferences. More often than not, online gamblers hardly every play the
majority of games at an online casino with a 100+ offering. Furthermore, Rival
Software is actively developing new games, which can be downloaded at a later
time. In addition to all of the games listed under the "Bonuses and
Promotions" section above, Superior Casino offers a large selection of video
poker, including Aces and Faces, Deuces Wild, Deuces and Joker, Jacks or
Better, Double Joker, Joker Poker, and Tens or Better. In addition to I-Slots
(As the Reel Turns I & II, and Reel Crime I & II), Superior Casino offers a
large variety of three-reel machines and video slots playfully themed for just
about every mood and occasion. Three Reel machines include Big Cash Win,
Chicken Little, Fantastic Fruit, Gold Rush, Milk the Cash Cow, Sevens and Bars
and Surf Paradise. Online video slots include 5 Reel Circus, Atomic Age,
Cleopatra's Coins, Dog Pound, Grandma's Attic, Hobo's Hoard, Love and Money,
Metal Detector, Reel Party, So 80's and Winter Wonders.
Two things are worth
mentioning about the games at Superior Casino. Blackjack players will be
pleased to know that Superior Casino offers two-deck Vegas Blackjack with 3:2
payout on Blackjack, and splitting/doubling down allowances. Slots players and
non-slots players alike will certainly be impressed with Rival Software's
I-Slots. As one continues spinning the reels, various bonus rounds, free spins
and an evolving storyline play out in vivid computer animated graphics. When
enough "Advance to Next Scene" symbols land on the playing screen, that is
precisely what happens. In between spins, players get to enjoy a very
entertaining and amusing story that starts back up where it left off - even
after logging out of the casino. As mentioned earlier, the payouts and odds
are better than what can be found in Vegas. Being licensed by the Curacao
Gaming Commission, Superior Casino is bound by strict regulations to deliver
fair and random payouts.
Online Cashier
Superior
Casino offers a large variety of deposit and withdrawal
methods through their secure online cashier using
128-bit encryption and Secure Socket Layer Firewalls.
Not just a facilitator of funds, the cashier is manned
by a 24-hour support staff available to help bettors
find the payment method that will work best for their
individual needs. In general (depending on the location
of one's residence and the type of withdrawal method
used), payments are received in one to seven business
days. The cashier has a policy of processing redemption
requests the same day they are received (as long as they
are received during normal business hours), which
amounts to fast payouts across the board.
Depending on the jurisdiction in which one resides, fast
depositing is accepted through Visa/MasterCard, PrePaid
Card, 900Pay, Neteller and eWalletXpress. Same day
deposits can also be made through Western Union, which
is a free service if depositing $200 or more, while bank
wires typically take about three days to process and
clear. Again, depending on residential jurisdiction,
withdrawals can be made using Neteller and eWalletXpress.
Other withdrawal methods include ECO Cards, Electronic
Cheque, Western Union and Bank Wires. Both withdrawals
and deposits must be made for a minimum of $50. Maximum
deposit/withdrawal limits for Western Union are $2,500,
while for bank wires the maximum is $10,000. Maximum
withdrawals are $5,000 for ECO Card and $25,000 for
Electronic Cheque. FedEx and overnight express check
withdrawals are normally approved in two to three
business days, and take anywhere from two to four days
for international delivery.
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Gaming Policies
These days, it is
ever-so-important to read through the Terms & Conditions of an online casino
before opening an account. Whether it is bonus restrictions or jurisdictional
restrictions, there are several factors that directly affect real-money
gamblers. Upon reading the Terms & Conditions at Superior Casino, aside from not
finding any red flags or player-abusive clauses, we came across playing
restrictions which some players might be affected by. First and foremost, the
minimum gambling age is eighteen years of age. Until further notice, gamblers
residing in the U.S. States of Illinois, Indiana, Louisiana, Michigan, Nevada,
New Jersey, New York, Nevada, Oregon, South Dakota, Washington and Wisconsin are
not permitted to open real-money accounts. Likewise, players residing in the
countries of Afghanistan, Albania, Andorra, Azerbaijan, Belarus, Bulgaria, Czech
Republic, Croatia, Denmark, Estonia, Eritrea, Indonesia, Iran, India, Israel,
Iraq, Kazakhstan, Libya, Latvia, Lebanon, Lithuania, Malaysia, Macedonia,
Moldova, Poland, Pakistan, Qatar, Russia, Romania, Rwanda, Saudi Arabia, Turkey,
Thailand, Taiwan, Ukraine, United Arab Emirates, Uzbekistan and Yugoslavia are
not permitted to open accounts. Any player found doing so will have their
winnings confiscated.
All remaining gaming
polices found in the T&C's published on Superior Casino's Website pertain to
online and software content copyrights, player obligations for following all
rules and terms, account and password responsibilities, prizes and winnings, and
privacy concerns (which essentially serve to protect each players personal
information from being shared with outside parites). Some things worth noting
are that players may receive promotional mailings from time to time (which all
players can opt to cease from receiving), and that the casino allows a maximum
of $2,000 to be withdrawn in a 24 hour time period.
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Casino Customer Service
One of the standout features at
Superior Casino (and the Sonsoral Gaming network as a whole) are the extra
lengths taken to provide personal and timely customer service. Like all other
online casinos, Superior offers toll-free telephone support and email
assistance. Keep in mind that although Superior is open every day of the year,
their telephone customer service hours are from 9 a.m. to 11 p.m. GMT Eastern
Standard Time. They also offer live chat assistance. What sets Superior Casino
apart from the rest, however, is their maintenance of an online gambling forum,
where anyone (current and prospective players) can freely join and post
questions, news and announcements. At the time of this review, the forum was
recently launched, but already had several new members and a round-the-clock
forum administrator handling the threads.
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Visit Superior Casino
for more details and information.
LEGAL DISCLAIMER:
Online Casino Conditions.com is an independent,
non-affiliated reviewer of online casinos and poker
rooms, which are to be used for entertainment
purposes only. As such, OnlineCasinoConditions.com
shall be indemnified by anyone accessing this site
and who has incurred damages and/or losses, whether
financially or criminally, as a result of
participating in online gambling activities. Since
the internet is a global activity and online gambling is deemed illegal
in certain jurisdictions around the globe, it is
each player's responsibility to determine the legal
status of internet betting in the jurisdiction which
he or she resides. It is the responsibility of those
who reside in illegal jurisdictions to not access
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