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Roxy Palace Online
Casino Review
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About |
Software
| Bonuses |
Games & Payouts |
Online Cashier
Gaming Policies |
Casino Customer Service |
Awards
April, 2006 - $1,427,369 jackpot won by a
player at Roxy Palace - One of the largest jackpots ever
won online!
About
Having been in operation for over five years,
what is most
impressive about
Roxy Palace is how they have developed
a prestigious and reputable track record - unblemished by player
complaints - for as long as they have been in business.
No other gaming site has risen to the top as fast and
steady as Roxy, as evidenced by their player
satisfaction ratings and positive feedback. Roxy Palace is endorsed by eCOGRA and has their online
gaming license through the respected Kahnawake Gaming
Commission located in the Mohawk Territory of Kahnawake,
Canada. Roxy received their eCOGRA Play it Safe
Seal of Approval on March 24, 2004, and has been
processing thousands of players ever since. All
game fairness audits are performed on a monthly basis by
internationally recognized third party accounting firm, Price Waterhouse Coopers Inc.
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Casino Software
Microgaming powers Roxy
Palace's platform with their award-winning Viper
Edition, which offers an upgrade protocol to let players
download specific games. The file size for the entire
software download is approximately 6 MB. Simple
instructions are on the website for installing the
software onto a personal computer hard drive, in
addition to a helpful Installation Wizard that guides
users through the entire process. Roxy's most
popular slots, Thunderstruck and 5 Reel Drive are
initially installed, while the remaining 140+ games are
installed in the background. Although this is a
nice gesture, it really is an unnecessary feature.
We recommend to wait until the entire download is
complete before setting up a real-money account.
Players have the option of setting up a real account
and/or practice account. As for the no-download
version of the software, this Flash package provides the
same 32-bit graphics without using up space on a
computer hard drive. Keep in mind that the
progressive games are also available in the Flash
version. Software is available in English, French
and Nederlands. Currencies include the U.S.
Dollar, Canadian rated dollars, Pounds and Euros.
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Bonuses & Promotions
There are several bonuses and
promotions to choose from at Roxy. In addition to
the sign-up bonus, returning players can take advantage
of weekly and monthly tournaments, as well as surprise
promotions. As for the new account bonus, it can
range in total amount, but players are eligible to
Get at least a 100% match
deposit up to $100 Free (only 9x wager requirement).
Standard, reoccurring deposit bonuses include a 15% bonus
on all deposited funds using Neteller, eCheck or Click
2 Pay (up to $50 Free and with only a 5x wager
requirement and game exclusions of Roulette and Craps). Regular promotions include a monthly slots
tournament valued at nearly $30,000, a video poker
challenge with progressive prize pool, and 2x Players
Club Points for gambling at certain games. Roxy is
very good about depositing bonuses in a timely manner.
They guarantee reception of the bonus in 45 minutes from
qualifying.
As for the Players Club, it operates on a
multi-tiered scale awarding players for the amount of
gambling they do online. The way it works is that
players earn 1 point for every $10 wagered at keno or
slots and 1 point for every $25 wagered at any other game, aside
from craps. A minimum of 1,000 points can be
redeemed - valued at $10. Therefore, if you have
3,000 points, that's $30 free to gamble with in the
casino. There is no limit on the number of points
acquired, which ultimately determines a players status
in the Players Club. Statuses include Member
(acquire 0-499 points per month), Silver (500-2,499
points), Gold (2,500-7,499 points) and Platinum (at
least 7,500 points per month).
Special offers, birthday bonuses and three month, six
month and twelve month milestone bonuses are available
for each Status, while higher bonuses and percentage
bonus points are available for the higher statuses.
Platinum is the only status that offers VIP eCash
Services.
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Games & Payouts
Over 150 casino games are
available for play at Roxy with the software download.
This includes over seventy slot machines, ranging from
three and five-reel machines with numerous paylines, as
well as over thirty video poker machines, which include
at least fifteen Power Poker machines that let gamblers play
anywhere from four to fifty video poker hands at once.
Progressive machines include fourteen slot machines, two video pokers, roulette, blackjack and cyberstud. Table games include all the standards,
along with several version of blackjack like Spanish 21,
Bonus, Atlantic City, Vegas Strip, and a vast selection
of multi-hand blackjack games. Taking part in
Microgaming's "New Games Rollout" campaign, Roxy Palace
has been the benefactor of more new game releases than
most other sites. This year alone, Microgaming released
over sixty new casino games.
All game results, including specs on
the outcome of each hand, can be obtained through the PlayCheck System designed by Microgaming.
What this means is that each player has their own
personal, secure account that let's them check their
gambling history results at any time.
The slots tournaments are one of the highlights at Roxy
Palace. One
of few online casinos to host reoccurring
monthly slot tournaments with guaranteed jackpots, Roxy
Palace gives away over $50,000 in slots tournament
winnings every month. Visit
Roxy Palace Casino for
more information.
Payout percentages are tabulated on a monthly basis and
vary from game to game. Poker games generally
average over 98%, while table games consistently hit
over 97%. The average game payout percentage for
2005 was 97%, which is exceedingly good. 2006 has so far
yielded 97% average payouts as well. One of the largest
jackpots to ever be won on the Web took place earlier
this year at Roxy in the amount of $1,427,369.
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Online Cashier
Here is what the Roxy Palace
cashier offers in terms of casino deposits: Visa,
Mastercard, Diners Card, Neteller, Click 2 Pay, Fire
Pay, eCheck, Use My Bank, Pay Spark and Citadel.
Of these eWallet's, Neteller, Click 2 Pay and Fire Pay
are the only three that also allow players to make
withdrawals. All other withdrawals must be done
with one of the following options: Checks by mail,
Checks by International Courier, Direct Bank Transfers
(ACH) for U.S. players only, and Wire Transfers (which
usually impose separate bank fees around $10). For
more information on casino deposit methods, please see
the individual reviews listed under Casino Deposit
Methods on the left-hand navigation menu of this site.
As for transaction security, Roxy uses 128 bit
encryption - the online standard for all financial
transactions. While logged into the software
platform, the cashier interface is simple to
understand, providing information on all the available
deposit and withdrawal methods, including how to open
accounts. There is also separate customer support
for cashier issues, which facilitates any help you may
need setting up an account. Another great feature
for players is the CashCheck system, also developed and
maintained by Microgaming. This software component lets
players check their entire transaction histories through
a secure account that shows all deposits,
withdrawals/payouts, bonuses and refunds in a bank-like
statement.
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Gaming Policies
Roxy Palace operates according
to a strict set of guidelines that all licensed and
regulated casinos go by. We have provided a
summary of their gaming policies for your peace of mind.
The following is in no way binding between Roxy Casino
and the player, but should only serve as verification
that Roxy operates according to a strict set of
professional guidelines that protect both the player and
Roxy's management. All binding gaming policies are
listed on Roxy's website, which a player must agree to
when opening an account. In addition to anti-money
laundering policies, the main issues that players need
to be aware of are the guidelines that warrant the
closing of accounts. Closed accounts equate to all
deposits being refunded, as well as the casino having to
right to withhold any winnings at its discretion. At Roxy Palace, an account will be frozen and/or closed
if any of the following occur:
- You are found to not be of legal age to gamble
online.
- Any of your personal registration information is
found to be misleading or erroneous.
- If a players is caught charging back purchases
made with their credit card or online credit.
- If a player is caught cheating by using an
automated system, such as those employed by machines
or software bots.
- If a player is found to have more than a single
active real money account.
- If a players name recorded in the casino account
does not correspond to the name on the players
preferred deposit method.
- If the player is found to have played within
professional betting tours or within organized online
gambling circles.
- If a player is found permitting another person to
gamble at their account.
- If a player cashes in or reaps promotion benefits
before meeting the promotion requirements and
guidelines.
- If the casino becomes aware of a player partaking
at any of the above activities at another online
casino.
You should note that the above guidelines are
standard protocol for the most secure online casinos
currently operating on the Web.
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Casino Customer
Service
No overriding complaints have
surfaced on player forums about the customer service at
Roxy Palace. Unlike some casinos that employ a
support staff that often has a difficult time speaking
and understanding English, the Roxy Palace customer
support team is more than qualified at being
intelligible. Additionally, they are one of the
most cordial and friendly support staffs on the Web.
Call their toll-free number to see for yourself. Although Roxy's website advises
players to try emailing specific support staffs
before calling, we advise that you
call if you are new to gambling online. The email
support staff is responsive as well, and provides help
in the following categories: General Support,
Account Inquiries, Casino Rules, Credit Limits, Guest
Player Support (Play for Fun), Loyalty Program,
Promotions and Competitions, and Technical Support. Toll-free telephone support is available
in twelve countries.
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Awards
After winning an Honorable Mention for Top
Casino Sign-up Bonus from Players Poll's in 2004, Roxy
went on to win First Place for Best Slots Site in 2005.
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Visit Roxy Palace Casino
for more information.
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