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Music Hall Casino Review
About |
Software
| Bonuses |
Games & Payouts |
Online Cashier
Gaming Policies |
Casino Customer Service |
Awards
About
The newest
online casino of the Casino Action Group,
Music Hall Casino
was developed with the intention of providing a
musically themed atmosphere to online gamers.
Succeeding at just that, Music Hall Casino is one of
the only mainstream regulated online casinos with a
"classically" musical theme. Classical music lovers
should not get too excited though, for the theme is
by no means an orchestral concert. One of the best
assets of this casino are their payouts for table
games and poker games (See "Games and Payouts"
further down in this review). As for the credentials
of Casino Action Group, they have been operating
online casinos and internet gaming sites since the
nineties, and are owners of UK Casino Club and
Golden Reef Casino to name a few. Obtaining their
gaming licenses through the Kahnawake Commission of
the Mohawk Territory, Canada, as well as abiding by
eCOGRA ethical gaming standards, Music Hall Casino
is a safe and reputable place to wager money online.
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Casino Software
Microgaming
takes credit for the branded software platform used
at Music Hall Casino. Using the Viper package, all
games come in sharp and intelligent graphics -
complete with casino ambience, machine sound/visual
effects and quick load times. Keeping with the
"Classical" music theme, every time a player wins or
loads up a new game, a chord of classical sounds is
played. Although it isn't much, it helps to convey
a certain ambience. 100+ casino games are available
with a download of the software package, which takes
less than three minutes on a broadband connection.
Required disk space is minimal, and the Windows
Operating System is entirely compliant. For players
who prefer not to download and who have no penchant
for playing progressive jackpots, the Flash version
of the software will suffice - delivering the very
same graphics and playing interface. Two excellent
services that are part of the software platform are
Microgaming's PlayCheck and CashCheck systems.
PlayCheck is the interface that lets players view
all of their gambling sessions, including detailed
information on stake amounts, withdrawals/deposits
and specific hand outcomes. When a player upgrades
their real money account to cash, the CashCheck
system lets players view all of their financial
transactions, tournament wins and casino bonuses.
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Bonuses & Promotions
It seems that
Music Hall Casino prefers to give out multiple
deposit bonuses in large sums. Their track record
shows a consistent offering of large bonuses, which
some players may or may not want to take advantage
of. The way it usually works is that the first
deposit a player makes will have a 25% match bonus
with it (in the
neighborhood of up to $200 free). The second
and third deposit, which must be made in successive
months, come with a 50% and 100% match bonus (in the
neighborhood of up to $150 free). At the time of
this review, Music Hall was offering $500 free in
the manner just described. Players will be sent the
offer via email for their first three deposits with
the online cashier. The wager requirement is 30x,
and all games apply a particular percentage to
meeting it (see the bonus terms and conditions on
Music Hall's website). New members should keep in
mind that their first deposit will serve as a cap
for their following deposits when taking advantage
of the bonus. In other words, in order to receive
the maximum bonuses from their second and third
deposits, the player must make their first wager in
an amount that will gain the maximum allowance in
free bonus money.
Music Rewards is the
Comp Program that all Music Hall real money account
holders are automatically enrolled in. Depending on
the frequency and amount of one's gambling, players
can also be endowed with various levels of VIP
membership status, which include Silver, Gold and
Platinum. For every wager a player makes, they will
accumulate Bonus Points, which can then be redeemed
for cash. Every 1,000 points can be exchanged for
$10. And with VIP status, the conversion rate
between points and cash gets better. For instance,
VIP Silver status is given $15 for every 1,000
points. Redeeming points is quite painless - only
requiring the player to select the 'Music Rewards'
option via the software platform. Players should
keep in mind that comp points are not accumulated
for playing roulette or craps, and that all points
will be void if one's account is inactive for three
consecutive months.
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Games
& Payouts
New games and
upgrades are consistently being added to
Music Hall's gaming
suite. Microgaming alone is planning to release
an additional sixty online casino games in the
coming year, which has been the pattern in previous
years as well. At Music Hall, nothing is spared in
terms of gaming options. There are over 100 games
at the time of this review, and eighteen different
Microgaming progressive jackpots that have awarded
nearly $200 million in winnings over the years.
Blackjack hands can be played for as little as $.50,
and there is a large selection of penny games. The
payout reports (prepared by Price Waterhouse
Coopers) speak for themselves, and can be viewed by
visitors on the Music Hall Casino website. As you
should know, the payouts date back the last twelve
months and reveal a track record of high payouts for
table and poker games. The monthly table game
payouts (consistently hitting over 98%) are truly
one of the best assets of Music Hall, and the chief
incentive for many players. Poker games also payout
very generously, often hitting over 99%. February
and March of 2006, were consecutive months in which
the poker game payouts were over 100%.
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Online Cashier
Fifteen different deposit
methods and nine different withdrawal methods make
up the online cashier at Music Hall, and help
facilitate highly secure financial transactions on a
Secure Socket Layer using 128-bit encryption
technology. Many of the transaction methods can be
used to process both deposits and withdrawals, as
well as receive refunds. Each method is different,
and it is up to the player to decide which one will
work best for their needs. FirePay and NETeller are
the preferred methods at Music Hall's cashier, and
guarantee very fast payouts. Depending on how much
much money one plans to process each month or how
fast one needs funds processed, a deposit/withdrawal
method will be right for each individual account
holder. Alternative methods that can be used for
both withdrawals and deposits are NETeller,
Click2Pay, MoneyBookers and Instadebit. Of course,
players can also cash out winnings via check payment
through the mail. For all other methods, the Music
Hall Casino website provides a brief description and
a direct, helpful link to every financial processing
method, which are all accessible through the online
cashier of the software platform.
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Gaming Policies
In addition
to a 100%
transparent gaming policy with terms and
conditions posted on their website, Music Hall
Casino abides by a strict ethical code regarding
customer treatment, time-efficiency, as well as
underage and problem gambling prevention and
mediation. Direct links are provided to problem
gambling websites and the top child protection
filters currently on the market, including NetNanny,
Cyber-Snoop, CyberSitter and CyberPatrol. A
summarized version of the terms and conditions,
which each player must agree to when downloading and
installing the software, are presented here:
1.
Taxes on Earnings - Winnings are not taxed when
collected by the player.
2. Registration Process - When opening an account,
players must confirm they are over eighteen years
old, and are advised to install a child protection
filter, as well as stray from saving their username
and password on personal computers, which doing so
will automatically forfeit a players protective
rights if a third party logs in with their username
and password.
3. Deposit Limitations - Deposits made with debit
and/or credit cards will be kept to maximum
limitations by the day and month.
4. Private Information - All personal details, such
as address of record, birth date, and telephone
number, is considered sensitive and shall not be
shared with other parties unless required by law.
5. Competitive Events - The casino holds
competitions, which if the player signs up in, will
be obligated following the terms and conditions
governing the event.
6. Casino Promotions - All promos and bonus offers
are regulated by specific terms and conditions,
including wager requirements, which the player must
agree to if taking part in the promotions. All
conditions are displayed on the website under the
section of Promotions.
7. Exclusion From Account - A player may be denied
access to their account if caught in illegal
activities with the casino.
8. Winnings - All funds earned from gambling must be
verified by the casino and shall be subject to
identity authentication at the time of withdrawing.
9. Legal Bindings - All players are bound by the
laws of the gaming authority in which Music Hall
Casino has its gaming license, that being the
Kahnawake Gaming Commission.
10. Disputes and Mediation - In the unlikely event
of disputes, players are required to abide by the
presiding gaming authority of the Kahnawake court
system.
11. Account Suspension - All accounts are subjected
to suspension and expulsion if these terms and
conditions are breached by the player.
12. Account Dormancy - Player account inactivity for
more than ninety consecutive days is contingent to
warrant a closing of the account and clear all
remaining funds.
13. Disclaimer of Illegal Activity - Illegal
activity of any kind on the player's behalf will be
reported to legal agencies.
14. Exchanging of Currencies - Exchange rates at the
time of currency exchange will be used to calculate
currency changes at the players request.
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Casino Customer Service
Building off
the experience of the other casinos operated by
Casino Action Group, Music Hall understands the
concept of providing friendly customer service and
solutions to a players needs. Direct links from the
online software platform provide live chat with an
operator in under thirty seconds, while all emails
are guaranteed a response within thirty minutes.
You really can't ask for much more than that, but
there is also a helpful Frequently Asked Questions
section that helps explain the use of passwords and
account numbers, the procedure for cashing out
earnings, gambling in the free-play mode,
registration procedures, buying credits and minimum
credit amounts, fairness of games, and how to
navigate the software and play the games.
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Awards
Most players
forgive the fact that Music Hall Casino has not won
any awards, considering they are a young online
casino. However, Music Hall is powered by
Microgaming, which has won several "Best Casino
Software" awards in numerous competitions, including
the player's poll via Online Gambling Magazine. The
Casino Action Group has likewise been recognized for
their achievements in the land-based gambling
industry.
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Visit
Music Hall Casino
for more information.
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