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Lake
Palace Online Casino
About |
Software
| Bonuses |
Games & Payouts |
Online Cashier
Gaming Policies |
Casino Customer Service |
Awards
About
Lake Palace Casino
is a top performing member of the Grand Privé family.
Branded in the theme of oasis-like India, with
decoratively adorned temples, Sanskrit writing and
golden elephants, the look and feel here is quite
unique. As is the case with all of Grand Privé's casino
sites, Lake Palace holds the "Player Seal of Approval"
from eCOGRA, which means they are compliant with the
strictest standards insuring fair odds, secure and
timely financial transactions, ethical gaming, and
efficient customer service. Lake Palace is licensed by
the world-renowned Kahnawake Gaming Commission in
Canada, and is audited on a monthly basis by global
accounting firm, Price Waterhouse Coopers, who has 100%
transparent access to Lake Palace's software logs,
thereby enabling them to calculate the payout
percentages and to verify they are consistent with
regulatory standards. Lake Palace Casino is committed to
ethical gambling and takes several measures to prevent
underage and problem gambling. Information on childproof
software programs as well and direct access to
self-exclusion and monthly deposit limits can be
obtained on the Lake Palace website.
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Casino Software
Gamblers have access to both download and no-download Flash software on the
Lake Palace Casino website. Powered by Microgaming, this particular suite offers
up to 160 games, with game upgrades available and frequent game additions as a
result of Microgaming's "New Games Rollout" plan, committed to frequent releases
of new and improved casino games throughout the year. Instant access is given to
the Flash platform where gamblers can partake in
Unlimited Practice Play,
although a Real Money account is required to gamble at the progressive games.
Registration details for opening a real money account are minimal, and include
first and last name, physical address, telephone number with area code, email,
birth date and identity number. (all personal information is protected by an
anti-spam policy and will never be shared with third parties). For software
downloads, players can order a Free CD or can download directly from the Lake
Palace website for a more reliable connection to the gaming server. Minimum
computer requirements for the download are a Pentium 100 Mhz or higher
processor, 16 MegaBytes of Random Access Memory (RAM), 8-bit color SVGA,
standard Sound Blaster card, 1 MegaByte or better video card and an operating
system of Windows 95 or higher. Mac user's are only compatible with the Flash
software, which only requires Active X Controls.
In terms of software reliability and transparency, Microgaming's platform is
considered to be one of the best in the business. Microgaming has developed two
industry standard protocols called PlayCheck and CashCheck, which enable players
to view their entire transaction histories and gaming results while logged into
the software platform at Lake Palace. Direct links from the casino lobby take
user's to password protected sign-in screens that give transparent access to a
player's banking history in the form of a bank-like statement (Cash Check), and
the PlayCheck service, which is updated every forty-five minutes, and enables
user's to view details of every wager they have made for up to seventy-two hours
prior, including dealt cards and winning prize amounts. Regarding software
reliability, if there happens to be a time-out or disconnection with the
software, depending on whether you were in the middle of a live wager or not,
the gaming server will resolve the outcome of the bet and will credit the
player's account balance accordingly. If the software was not able to resolve
the outcome of the bet, the player will be presented with the unfinished bet the
next time they log in to play the same game, and their balance will remain the
same at the time of disconnection.
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Bonuses & Promotions
There are several ongoing
Weekly Bonuses and Promotions at
Lake Palace Casino, as well as an ongoing Welcome Bonus for new players. The
Welcome Bonus varies from time to time, yet gamblers can expect to receive at
least a 100% Bonus up to $100 Free with reasonable 30x wager requirements. As a
member of the Grand Privé VIP Lounge, players will get even more perks,
including lower wager requirements, personalized banking options, VIP bonuses
and promotions and VIP support. Weekly promotions include Adventure Palace every
Tuesday, Treasure Palace every Thursday, Big Kahuna every Saturday and Babok's
Bounty, guaranteeing over $1 million in progressive jackpots. Lake Palace also
offers several Welcome Bonuses by specific invitation. For players unsure on how
to obtain an invitation, contact Grand Privé for more information. These
generous bonuses include a Signature Welcome Bonus up to $500, an eBrochure
Welcome Bonus up to $500 Free, a Wild Joker Bonus (which in addition to giving
$100 free, makes players eligible to receive $25,000) and an Extra-Mile Purchase
Bonus up to $1,000 per month, which gives percentage bonuses back on all
deposits made within a given time frame. Bonuses are credited to player accounts
within 24 hours, as are bonus funds credited to real cash when all of the wager
requirements are met.
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Games & Payouts
Lake Palace offers up to 160 of the latest upgraded
Microgaming VIPER casino games. All the classic table
games (including European Roulette), bonus slots, video
and reel slots, video poker and progressive jackpot
games are on the Lake Palace software platform, which
allows players to selectively download only those games
they desire to play. Game rules, playing history (PlayCheck)
and certified payout percentage reports are all
available while logged into the online casino lobby,
which is also where games are loaded to the gaming
server in a matter of seconds. In terms of payout
percentages, at the time of this review Lake Palace had
returned the previous month's average at 96% with table
games averaging the highest at approximately 97.5%.
Price Waterhouse Coopers payout reports can be viewed
directly from the Lake
Palace Casino Website (Independent auditors link at
the bottom of the homepage), or while logged into the
software. Although game previews are offered on their
website, screen shots of all the games are not shown. We
recommend players to access the free Flash version of
the software, which provides instant access to the
entire gaming suite where players can freely practice
each game and place bets with "fun" money. The Flash
platform may require user's to install an additional
Active X Control, which takes only a few seconds to
apply. In fact, gaining instant access to the games at
Grand Privé casinos takes place via one of the fastest
and most efficient Online Casino Flash platforms we have
come across.
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Online Cashier
Grand Privé affiliate,
Netherlands-based Cheriko Holding B.V., (P.O.
Box 75594, 1118 ZP, Amsterdam)
processes all financial
transactions made at Lake Palace. Protected under the
law of Netherlands, transactions are processed with
128-bit encryption security and Secure Socket Layer
firewalls. Cheriko B.V. has processed millions of
dollars in secure, non-breached online transactions for
over three years. Acceptable payment and deposit methods
include Neteller (deposits and withdrawals), Click2Pay
(deposits and withdrawals), FirePay (deposits and
withdrawals), Debit card (deposits and withdrawals),
PaySpark (deposits and withdrawals), Citadel (deposits
only), credit card (deposits only), Eco Card (deposits
only), UseMyBank (deposits only), InstaDebit (deposits
only) eCheck (deposit only), UKash (deposits only), ACH
(withdrawal only), check payment (withdrawal only), and
wire transfer (withdrawal only). Depending on the
payment methods used, deposits can be instantly credited
to a player's account and withdrawals can be processed
in as little as 24 hours.
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Gaming Policies
The Gaming Policies of
Lake Palace Casino serve to protect both
the player and casino. They should always be read over by the player before
opening an account, so that the player will not be surprised about anything
later down the road after becoming a member. Grand Privé operates all of their
gaming properties under a single set of terms and conditions which properly
correspond to licensing regulations set forth by Microgaming, Kahnawake and
eCOGRA. These terms are presented in summary form below, and therefore simply
represent the original terms and conditions which serve as the only binding
rules between the casino and player:
1) The minimum age for accessing
the Lake Palace website and using the software platform in any way whatsoever is
twenty-one years of age. Other account holder limitations include employees of
Grand Privé or their associates, as well as family members of said parties.
2) It is each individual account
holder's responsibility to determine the legality of participating in online
casino gambling under the governing laws of the jurisdiction in which the
account holder resides.
3) All account holders warrant they
will gamble for entertainment purposes only (not in a professional capacity) and
understand they are not obligated to deposit real money at any time to
participate in betting activities through the software platform.
4) Account holders understand that
wagered outcomes posted on the Lake Palace server represent the final gaming
results, which Grand Privé is given full authority to preside over.
5) It is each account holders
responsibility to insure their username and password are kept secure. At no time
whatsoever is the account holder permitted to give access to their account to
third parties, or to share their username and password. If the account holder
believes their username and password has been jeopardized, it is their
responsibility to contact Lake Palace casino to issue a new one. Any
damages or losses incurred by an account holder who has shared their login
information will be covered at the account holders expense.
6) All accounts that are inactive
for a time period of six consecutive months will be closed and all remaining
funds will be seized by Lake Palace Casino. The account holder is responsible
for insuring all remaining balances have been cleared and withdrawn.
7) Grand Privé and Lake Palace
Casino cannot be held liable by the account holder for any damages or losses
incurred by the account holder that are caused by unforeseen acts out of the
control of Grand Privé or Lake Palace.
8) Prizes and/or cash profited by
the account holder due to faulty software or confirmed timeouts/disconnections
will not be awarded.
9) The account holder warrants Lake
Palace Casino to order account audits at any time, as well as investigate
suspicions of cheating, money laundering or other illegal activities, which if
the player is found guilty of perpetrating, will be subject to account
forfeiture and balance freezing.
10) Lake Palace Casino, Grand Privé
and all associates shall be indemnified by the account holder for losses or
damages incurred by the player for using the software, winning prizes and/or
entering the Lake Palace website.
11) Account holders agree to being
investigated for credit purposes upon opening an account funded with currency.
12) Account holder understands that
Grand Privé and Lake Palace Casino will report suspicious and illegal activity
on the account holders behalf to the authorities suited for undertaking
investigations and making criminal charges.
13) Account holder understand they
are required to share multiple forms of identity at the time of account
registration and when processing financial transactions, which include copies of
driver licenses, credit cards, recently addressed bills, and email verification
correspondences.
14) Grand Privé and Lake Palace
handle account details and registration information according to a strict
anti-spam policy which prohibits the sharing of said information with third
parties and the sending of unsolicited emails unless used for providing
management service to a player's account.
15) It is the player's responsibility to read the Terms and
Conditions on the Grand Bay Casino website on a regular basis to check for
changes to the gaming policies.
15) Account holders warrant they
will regularly read the Gaming Policies and Terms and Conditions for opening an
account at Lake Palace Casino on the Lake Palace Website, which can be changed
at any time at the discretion of Grand Privé.
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Casino Customer Service
The track record and reputation of Grand Privé amounts to plenty when addressing
the customer service at Lake Palace Casino.
Emitting a presence that could very well be described as Las Vegas resort
service, each player is treated as a valuable commodity, as evidenced by the
Grand Privé World Tour, which is a series of special-destination parties
designed to award players for their business, not to mention having a fun time
while doing it. Support staff and technicians are standing by 24/7, every day of
the year. They speak fluent English (a big plus in the global online casino
industry) and can be reached via telephone or email. Live telephone support can
be obtained at 1-800-253-5048 or 0800 917 3626 for English operators, and emails
can be sent to the various departments @lakepalace.com. These include support@,
cashier, admin, promo, and tech @ lakepalace.com.
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Awards
Lake Palace and the Grand Privé
group of online gaming sites have been widely recognized for their customer
service and VIP Program. They have been in the top running for best Online
Casino Group, while their software platform has won numerous online play poll
awards for Best Casino Software.
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Visit
Lake Palace Casino for more information.
LEGAL DISCLAIMER:
Online Casino Conditions.com is an independent,
non-affiliated reviewer of online casinos and poker
rooms, which are to be used for entertainment
purposes only. As such, OnlineCasinoConditions.com
shall be indemnified by anyone accessing this site
and who has incurred damages and/or losses, whether
financially or criminally, as a result of
participating in online gambling activities. Since
the internet is a global activity and online gambling is deemed illegal
in certain jurisdictions around the globe, it is
each player's responsibility to determine the legal
status of internet betting in the jurisdiction which
he or she resides. It is the responsibility of those
who reside in illegal jurisdictions to not access
this website. |
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