Online Casino Conditions Blacklist

Here at Online Casino Conditions, we have always made it a policy to only provide our readers with reviews of online casinos who are in compliance on several regulatory fronts. At a minimum, these include proper licensing from the industry's credited gaming commissions (UK, Gibraltar, Alderney, Antigua etc..), usage of fairness certified software (Microgaming, Vegas Technology, Cryptologic etc..), auditing by reputable third parties (Price Waterhouse Coopers, Jacobson Gaming, CFT etc..), secure payment processing through financial processors and SSL encryption providers (VeriSign, ProcCyber Services) and acceptable payout verification and percentage reports.

However, just because a casino has met all of these credentials, does not mean they are still worthy of being recommended to players. Just as important as having the proper regulation credentials, is having an excellent customer service department.

That being said, we recently made the decision to blacklist Hot Pepper Casino. A relatively new casino, Hot Pepper certainly has all of the aforementioned "exterior" credentials. At the time of our review of Hot Pepper Casino, considering they had no complaints against them and were new to the scene, we gave their customer service an acceptable rating. However, since that time, Hot Pepper management has acted in a questionable manner that is yet to be resolved.

When any business says they are going to do something, but then does nothing about it, or even worse, when a business does what they say they were going to do, but then goes back and discreetly undoes what they did to begin with, this type of behavior should raise some warning flags with anyone doing business with them. In the case of Hot Pepper Casino, they have been found to cease from honoring their end of a business agreement. Although not specifically affecting any players, the question certainly arises that if Hot Pepper management has been found to go against their word, what is going to stop them from doing so with their players?

Considering these actions, (when nothing holds more weight than player trust), we have decided to remove our review of Hot Pepper Casino and place them on our Casinos Blacklist until further notice.

Visit our Player Complaints page, for actual player testimonies on blacklisted casinos.

Click below for detailed blacklists of online casinos and Internet sportsbooks: