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Golden Palace Casino Review
About |
Software
| Bonuses |
Games & Payouts |
Online Cashier
Gaming Policies |
Casino Customer Service |
Awards
Note:
On November 15th 2006 GoldenPalace.com Stopped accepting
wagers from U.S. players. Currently, they are asking
U.S. Players to play at
GoldenCasino. Read their review
here. About
Only taking non U.S. players, Golden Palace Casino is one of the most successfully
and the most creatively branded online casinos on the Web. They have been
in business since 1997, and have situated themselves at the forefront of the
online casino gambling industry to this day. Some would say that Golden Palace
crosses the line with their edgy and sometimes tasteless advertising schemes;
But the fact remains that Golden Palace provides more entertainment than any
other online gaming site and gets the attention of many fans who frequent their
website to gamble online and see what they are up to on a regular basis via the
GoldenPalaceEvents website - a myriad of news, press releases and oddities which
Golden Palace surely has intentions of putting into a museum some day. In other
words, one can't help but be curious about Golden Palace.
Licensed by the Kahnawake Gaming Commission (Canada), and
offering the Playtech software platform, Golden Palace is host to a fair and
regulated online gambling environment. The software has been certified through
mathematical analysis by Technical System Testing North America Inc. to deliver
entirely random results and fair distribution of winnings. Golden Palace Online
Casino is the legal ownership name of the casino, and holds claim to four other
gaming sites in the Golden Palace family: Golden Palace Bingo, Golden Palace
Poker, Skill Palace (online skill games) and Golden Palace Mobile (over 800
wireless mobile devices supported).
Golden Palace headquarters are located on the
online-gambling-friendly island of Antigua and Barbuda in the Caribbean. Company
contact is: Universal Spheres Incorporated, Factory Rd., PO Box W1094, St.
Johns, Antigua and Barbuda, +1 866 225 6915, coordinator@playwithcarmen.com (PlayWithCarmen.com
is an alias website for Golden Palace, in addition to many others, which all
redirect to GoldenPalace.com, which is the url that should appear in the
web address when verifying the authentic Golden Palace).
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Casino Software
Golden Palace uses Playtech's software platform, which
provides some of the most realistic 32-bit graphics and user-friendly navigation
features of any platform on the Web. Although there are fewer games (mostly in
the area of slot machines), Playtech provides a highly advanced platform with
security precedents that were the first of their kind when the online gambling
industry first began in the nineties. The software is available in a download
(which takes approximately two minutes with an ADSL connection and twelve to
fifteen minutes with a 33KBS modem) or as a no-download Flash version. A great
benefit of Playtech's platform at Golden Palace is that it requires less Random
Access Memory (24MB minimum) and hard disk space (60MB minimum). Both software
versions require a minimum of registration details (name, birth date, email
verification) to open a Guest Account, which enables
Unlimited Free Gambling.
Players can, at any time, open a Real account and choose an appropriate
depositing method through the Online Cashier (see details in the Casino Cashier
section of this review).
An Installation Wizard guides users through the entire file
installation after the download, and should automatically open the casino
platform for the player to login with their username and password. In case the
file needs to be manually located, it is downloaded in the Programs Folder of
the C Drive. The name of the file is SetupCasino.exe, which can also be typed
into the Find Command under the Start menu. Once the software is
installed, a Golden Palace shortcut link should be found on the desktop, and can
also be opened by going into the Start Menu and selecting Programs. Technical
assistance is available 24/7 if a player needs help setting up the software
and/or logging in.
Other notable features about the Playtech platform are that
it enables real-time chat with other players logged into the casino lobby,
making for a more fun and social online gambling experience. Also lending to the
social atmosphere are Multi-player tables and private group tables which can be
formed and joined by simply typing in a unique table name, which players can
then share with one another via the chat mechanism. If at any time a player is
disconnected from the software while in the middle of a hand or bet, the
software will either continue to play through the bet (for games where no
decision is made by the player, i.e. slots) or will return the player to the
exact point where the game was interrupted.
And for those players who like to gamble on the go or think
they may be so inclined, Golden Palace Mobile Casino provides everything one
needs to get started, including a comprehensive list of cellular providers and
phone models. The download onto one's phone is just as simple and fast as the
computer version.
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Bonuses & Promotions
Golden Palace does a good job offering a diverse palate of
bonus offers. Depending on the payment method one use to fund their
account, bonuses can range from 15% to 300% or more. At the time of this online
casino review, Golden Palace was offering 300% bonuses on deposits made with
NETeller, FirePay and myCitadel, 200% bonuses on deposits made with a credit
card, 20% bonuses on Friend Referrals, and 15% bonuses on all deposits made by
wire transfer. There are also weekly surprise bonuses that are awarded to random
players simply for being logged into the software and actively gambling.
The true kicker at Golden Palace, however, is their
Crown
Jewels VIP Program, which has been servicing online gamblers since 1997.
Using a standard comp point conversion rate of 1 point for every $10 bet, the
true value of this program lies in the relationship that Golden Palace has with
their loyal players. Nine different levels of Comp Status are available
(depending on how much and frequently one gambles) and award up to $125 in free
weekly bonuses, 20% cash back on all losses and 100% match bonuses up to $500
every week.
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Games & Payouts
Over eighty Online Casino Games are offered on Golden Palace's Playtech-powered
software platform. High Resolution Casino Game Previews can be sorted
through on the Golden Palace website, which does a good job organizing the games
into their respective categories. Golden Palace provides game odds that are
better than Vegas standards and advertises a 98.6% payout, although we at Online
Casino Conditions have not been able to verify tangible evidence in the form of
payout verification reports regarding this. However, with an online gaming
license by Kahnawake Gaming Commission, acceptable game rules, payout odds, and
a Random Number Generator (RNG) that has been verified by Technical System
Testing North America Inc. to be entirely random and fair, players need not
worry.
Games include a selection of ten arcade games (including Keno), nineteen
table and card games (including progressive Caribbean Poker and progressive
Blackjack), four Live Dealer games (Baccarat, Blackjack, Roulette and Sic Bo),
twelve video poker games and a large selection of online slot machines,
including regular slots like 2-bet Max Slots, 3-Reel/3-Line slots, 3-Reel/5-Line
Slots, and video slots like 5-Reel/20-Line Slots, 5-Reel/9-Line Slots, 8-Line
Video Slots, 3-Reel/5-Row Multi-spin Slots and 3-Reel/3-Row Multi-spin video
slot machines.
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Online Cashier
All financial transactions are processed by
iFund-eCashWorld, which is headquartered at Dublin & Johnson, Suite C18,
Basseterre, St. Kitts. The most stringent security methods and transaction
protocols (many of which were developed by Playtech and used by other software
providers today) are employed through the cashier at Golden Palace. What
this means is that players have access to their entire transaction history with
a password-protected banking account, which is protected with 128-bit encryption
and Secure Socket Layer firewalls. Several casino merchant accounts are accepted
at Golden Palace, including Citadel, myCitadel, NETeller, FirePay, Click2Pay,
MoneyBookers, eWalletXpress, Immediate Deposit Card, money transfers, bank wires
and credit/debit cards. Using NETeller, FirePay or Citadel to make a first-time
deposit will make players eligible to receive a 300% deposit bonus, while using
credit/debit cards will entitle players to receive a 200% deposit bonus. Several
currencies are accepted at Golden Palace, with US Dollars being the default
currency of choice.
When withdrawing winnings, players only need to log
into the Golden Palace Casino software, click the "Cashier" button, and enter in the amount of funds
desired (a $20 minimum). The transaction request is instantly received by
the cashier through a secure connection. Due to tight security protocols,
first time withdrawals can take up to five to ten business days while
identification clearances go through. Thereafter, payouts can be processed
in as little as one day. Services supported to make withdrawals from a player's
casino account are
NETeller, FirePay and myCitadel. Players also have the option
of receiving bank drafts (usually accompanied by a small fee from one's bank) or
checks sent by certified mail. There is a maximum weekly withdrawal limit of
$8,000.
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Gaming Policies
The following terms and conditions represent those used at
Golden Palace Casino, which are a reflection of the gaming policies and
responsibilities as a software licensee of Playtech and a licensed and regulated
online casino. The terms listed below are summarized from the actual terms and
conditions on the Golden Palace website, which are the only binding terms
between the player and casino. They are provided as part of this online casino
review to confirm the transparency of Golden Palace's online operations, as well
as for giving each gambler and accountholder the peace of mind that their
agreement to open an account with Golden Palace and use their software platform
is acceptable and fair:
1. All players must agree to the Terms and Conditions as set
forth by Golden Palace Casino.
2. All players must be at least eighteen years of age to gamble online.
3. Universal Spheres Inc. does not provide warranty's of any kind to
accountholders, nor do any of Golden Palace's affiliates, partners or
subsidiaries.
4. Employees, family member of employees and associates of Golden Palace Casino
are not permitted to open accounts.
5. All players agree that by gambling at Golden Palace, they do so at their own
risk and that there is no obligation to play for real money.
6. All players agree to playing with accepted currencies and that currency
exchanges are done so at the rate of exchange is determined at the time of the
exchange.
7. Use of the software is only for entertainment use only, and shall not be used
for professional purposes.
8. All players agree to giving Golden Palace the consent to release personal
registration details to third parties when such times are warranted.
9. The casino may cancel a players account at any time, after which all funds
will be transferred back to a players personal account. Balance confiscations
may occur if the player is found to have more than one active account with
Golden Palace, if there are discrepancies between a players credit card and
registration details, if bonus funds are cashed out before having met the
appropriate wager requirements, if misleading information is supplied at the
time of account registration, if the player is found to not be at least eighteen
years of age, if the player is found to reside in a jurisdiction that explicitly
prohibits online casino gambling, if the player allows someone else to use their
account to play games, if the player is found to have played for professional
purposes (such as for a club), if charge-backs are made by the player, if the
player is caught using cheating software or bots, of if the player is found to
have committed any of the above mentioned activities at another online casino.
10. Players agree to receive email announcements pertaining to casino activities
and promotions, and have the option of being taken off of the mailing list.
11. Player gives consent to the Golden Palace Security and Fraud Department to
undertake the necessary identity and background checks at their discretion, and
which the player must cooperate with if asked to provide further identification.
12. Player gives consent to Golden Palace to use their name and likeness if
having won a newsworthy jackpot or any prize for that matter, as well as
possibly attending public relations events without further compensation.
13. All disputes and complaints must be submitted within fourteen days of the
incident.
14. All players are solely responsible for paying taxes on gambling winnings.
15. Golden Palace reserves the right to make software upgrades and changes
without the players consent.
16. A period of inactivity for more than 180 days, warrants a forfeiture of
funds back to the casino.
17. Players are responsible for all losses incurred on their account and agree
to not permit other people to log into their account or to share their username
and password, which all players are solely responsible for safekeeping.
18. Golden Palace is not required to maintain or store player passwords, which
the player agrees to be the solely responsible for.
19. Computer malfunctions will not be deemed the fault of the casino or software
if the player is found to use the software in an unintended manner.
20. Players who are caught cheating will have their personal details released to
other online casinos, credit card companies and other appropriate authorities.
21. Golden Palace, its affiliates, advertisers, marketers and associate partners
are indemnified by the player from costs or expenses incurred by the player as a
result of using the software platform and Golden Palace website.
22. Player holds no right to using the Golden Palace trademark and name.
23. All game materials will be deemed nil and void if found to have been
tampered with or altered by the player.
24. Materials submitted by the player pertaining to prize claims become the
property of Golden Palace casino and will not be given back to the player.
25. Golden Palace reserves the right to amend their gaming policies and terms
and conditions at any time.
26. The terms and conditions posted on the Golden Palace website are the only
exclusive and binding contract between the player and Golden Palace.
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Casino Customer Service
Golden Palace Customer Support is available 24/7 through a
variety of channels, including toll-free telephone support, fax, and email.
Punctually responsive, friendly and knowledge are what players have said about
the service here, which is confirmed by many player testimonials and reputable
casino reviews. Golden Palace also has a helpful Frequently Asked Questions
section compiled by Customer Service itself. If players need to contact
live support they can do so by calling: 1-888-217-5648, by faxing:
1-416-777-2891 or by emailing the following corresponding departments:
promotions and bonus claims: prize @ goldenpalace.com; Technical Support:
support @ goldenpalace.com; General Inquiries: admin @ goldenpalace.com
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Awards
Golden Palace has not garnered any top-finishing awards, but
has been close in the running during several player polls. "Most Popular Online
Casino" would be an apt award for Golden Palace, for no other online casino has
been talked about more, made the news more, or been at the center of the most
unconventional marketing schemes, which in the grand scheme of things is an
individual preference...and possibly even an acquired taste.
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Visit Golden Palace for more information.
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participating in online gambling activities. Since
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each player's responsibility to determine the legal
status of internet betting in the jurisdiction which
he or she resides. It is the responsibility of those
who reside in illegal jurisdictions to not access
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