In conjunction with our previous tip regarding the terms and conditions covering gambling on the Web, we want to elaborate on what it means when an online casinos hides behind their terms and conditions, and how this amounts to bad business.

As mentioned in the previous tip, most of the legally binding gaming polices set forth by internet betting sites are universally accepted. In other words, it is common fare to see the same terms coming up time and again from gaming site to gaming site. In the interests of protecting themselves from being sued, casinos will always state a disclaimer of sorts in their terms and conditions that essentially amounts to legally allowing them close a players account if certain terms and conditions are not met by the player, or simply because management sees fit to do so.

There are also universally accepted clauses that give online casino operators the right to withhold winnings. For instance, if a player accidentally puts stakes down at certain online casino games not covered by the terms of a bonus or promotion, all winnings derived from the bonus, as well as the bonus itself can technically be confiscated. This, however, brings up a good point. Just because it says so in the terms and conditions, does not mean a casino should strictly act in accordance.

We all make mistakes. For example, just because a player accidentally makes a couple of wagers at a game not covered by the terms of a casino bonus, should not warrant all winnings from that bonus to be frozen - even if the terms say so. The best gaming sites should see every player as an individual case. In other words, the best online casinos need to see between the lines and not hide behind their terms and conditions just because they can.

This is what customer service is all about. Gaming sites that do not honor their customers business and use every opportunity they can to suck a dime from their players, deserve to be warned about. Depending on the degree of this type of behavior, some of these sites even deserve to be blacklisted.