Online Casino Conditions - Casino Splendido

From the ranks of the Roxy Palace Group comes Casino Splendido (also referred to as Vegas Splendido). Compared to some of the longstanding online casinos out there, Casino Splendido is considered a relatively new addition. They have been online since late 2005, which since time, they have acquired a strong player base. Much of Casino Splendido's success is due to their association with the prestigious management team at Roxy Palace Casino. Under the same ownership as Roxy, Casino Splendido has emerged as a hospitable, fair and secure gaming site. They are licensed by the Kahnawake Gaming Commission of Kahnawake, Canada, and hold eCOGRA's highly coveted Play it Safe Seal, which means Casino Splendido is dedicated to operating a transparent, secure, and fair software platform according to the strictest standards. With these two accreditations, all players at Casino Splendido are protected by fair gaming advocates and mediators, while all accounts are available for external review by independent auditors if the need arises. CasinoSplendido.com and VegasSplendido.com are one and the same.

Casino Software

Casino Splendido offers Microgaming's most current lineup of VIPER Technology games. Both a no-download Flash version and a downloadable platform of the software are available in 32-bit graphics and equipped with SSL encryption. The download version has an estimated file size of 6 Megabytes, while the Flash version simply requires the installation of necessary ActiveX controls, which many computers may already be installed with. If not, the installation is virus and malware free (it is published by Microgaming Systems) and takes just seconds. Once entering the Flash platform, players (at least 21 years of age) have the option of opening a Guest Account or a Real Money Account at the registration screen.

Guest accounts can be stocked with unlimited, free credits by clicking the "Bank" button, and can be upgraded to a Real Account at any time the player chooses. Aside from not having access to the progressive jackpot games, PlayCheck (an audit trail of one's real money game results) or CashCheck (an audit trail of a players financial transactions made with the casino cashier), the software platform is exactly the same for the Guest Account as it is for the Real Account. Real money account holders have access to the aforementioned software programs - PlayCheck and CashCheck. PlayCheck allows user's to view their game results for all bets (up to seven days back) and compare these results to the rest of Casino Splendido's in-house game outcomes. CashCheck provides a bank-like statement to all real depositors for verification of their funds. Both programs are directly accessible through the software itself or from CasinoSplendido.com.

Regarding guaranteed fair and random gaming results, there is only one Random Number Generator (RNG) imbedded in the software, thus ensuring the odds of winning are precisely the same for both a Guest Account and Real Money Account. In addition to rigorous monitoring of the RNG, gaming results produced by the RNG are consistently reviewed by independent auditors. Price Waterhouse Coopers confirms the data log files generated by the RNG each month, and confirms the ratio of incoming bets to outgoing payouts, resulting in monthly payout percentages for all games.

Bonuses & Promotions

In terms of free cash, there are multiple ways of acquiring it at Casino Splendido. New Real Account holders have a chance to get up to $120 Free as part of a 100% Match Bonus. This bonus requires a minimum deposit of $20, and will be deposited into the player's account within forty-five minutes of having wagered the initial deposit once in full. Thereafter, the bonus plus deposited amount must be gambled over 12 times. Withdrawals of funds are permitted before the wager requirement is met. However, any funds other than the initial deposit will be withheld. Players should also keep in mind that Casino Splendido's bonus terms only permit slot games to help meet the wager requirement. Players also have the opportunity to earn bonuses by making deposits with NETeller and Click2Pay, as well as through invitational promotions. 20% Bonuses up to $50 Free are available during the promotion period to first-time depositors using NETeller or Click2Pay. The bonus and deposit only need be wagered 5 times over, and only have game exclusions of roulette and craps. Returning players will also get invited to take advantage of match deposit bonuses, which only have 10x wager requirements that can be fulfilled by gambling at all games, other than craps and roulette.

Casino Splendido operates a Players Club that earns all real money players casino cash and perks corresponding to how much one gambles in a given month. Every $10 wagered on keno and online slots earns 1 bonus point, and $25 wagered on all other games - aside from craps, which is excluded from the promotion - earns 1 bonus point. Every 10,000 accrued bonus points can later be redeemed for $10. It won't make player's rich, but that is not all the Player's Club offers. In addition to earning casino cash, players will be earning player club status, which directly qualifies members for special promotions and other benefits. Membership levels are obtained from the amount of points one earns each month, corresponding to the following statuses: "Member' (0-499 points), "Silver" (500-2,499 points), "Gold" (2,500-7,499 points) and Platinum (7,500 + points).

Games & Payouts

New games are introduced each month as part of Microgaming's New Games Rollout campaign. At the time of this online casino review, Casino Splendido was offering under 200 games, which consists of approximately 136 video slots (fifteen of which are progressive), 40 table games (several versions of blackjack) and a large variety of video pokers that come in Power Poker format. The progressive jackpots through Microgaming's diverse network of online casino licensees is normally the largest on the Web. At any given time, the cumulative total is worth several million. At the time of this review, combined progressive jackpots were worth just under $4 million.

A large share of these progressive jackpots are taken from players at Casino Splendido, which can be verified by visiting the Latest Winners Chart on the Casino Splendido website or by comparing in-house game results through the PlayCheck system. The Latest Winners Chart shows three big winners each day, on average. These multi-thousand jackpots are a testament to the payouts of Microgaming Casinos. Regarding specific payout percentages at Casino Splendido, the table games and poker games average in the upper nineties percentile, while the average of all games is around 97%. Slots typically settle around 96%, while astounding payouts above 97% for all games are frequently verified here. The table games payout for June, 2006 was an amazing 102.85% and 100.22% for March, 2006.

Online Cashier

As mentioned, Casino Splendido employs the best in security technology applications. 128-bit encryption is used to protect all registration and financial details, while theft and fraud prevention protocols are used for back-end operations. All transactions are processed through audit trails, thereby making it impossible for transactions to go unverified. The cashier permits players to use several types of eWallets for depositing and withdrawing funds. Acceptable services for making deposits are NETeller, MoneyBookers, Click2Pay, PaySpark, UseMyBank (Canadian players only), eChecks, Citadel and credit cards - all of which will facilitate instant deposits. Withdrawals are permitted through the preferred services of NETeller and Click2Pay, and can also be arranged via wire transfers, Automated Clearing House (ACH) direct bank transfers, checks by mail and international courier. Setting up banking options through the cashier is a simple process, made even easier with the tutorial and instructions on the Casino Splendido Website. Topics covered to help answer questions and concerns of those interested in opening real-money accounts include, "How to Deposit/Withdraw Credits", "Minimum Deposits", "Credit Card Deposits", "Transaction Security", "Raising Deposit Limits", "Reversing Withdrawal Requests", "Withdrawal Processing Times", and "Checking Deposit/Withdrawal History".

Gaming Policies

The Gaming Policies at Casino Splendido are set forth in the "Terms and Conditions" posted on their website. These represent the legal binding contract between the player and Casino Splendido, and must be agreed to by the player when opening a Guest Account or Real Account. In addition to the General Terms and Conditions, players who opt to receive bonuses and promotions must agree to the terms and conditions respectively governing those as well. Players are advised to always read over the terms and conditions, no matter how small the print. As part of this review, we have taken the liberty of doing so, and are pleased to report that Casino Splendido, Microgaming and the Roxy Group impose fair and reasonable terms and conditions on their clients. Furthermore, considering the reputation and history of Casino Splendido, that they are licensed by Microgaming, governed by Antigua and Barbuda, and endorsed by eCOGRA, we are very confident that Splendido's management will not use their Terms and Conditions to hide behind mishaps or to get away with discretions. That being said, here a few do's and don'ts that players should keep in mind when gambling online at Splendido Casino:

1) Do not try to open an account if you are under the age of twenty-one years.
2) Do not supply erroneous or misleading personal details at the time of account registration.
3) Be sure your financial particulars match the personal information used to register your account, such as the name and address on credit cards.
4) Do not allow family members or anyone else whatsoever to access your account.
5) Always keep your username and password in a safe place, and do not store it on your computer for automatic logon.
6) Do not open multiple accounts with the casino.
7) Do not try to cash out bonuses before the wager requirements have been met.

Casino Customer Service

Excellent customer service should be a strong prerequisite for considering an online casino to open an account with. Casino Splendido meets these qualifications on several fronts, the least of which is the availability of their affable and cordial support team. Players may contact customer support by toll-free telephone and email (contact details are listed on their website), or may find answers to their own questions by perusing through the in-depth Help Index listed on their site. Topics covered include, software downloads, software installation, getting started with a new account, using the software to play games, banking options, licensing and legal concerns, security protocols, loyalty program, transaction history and technical problems using the software. When emailing customer support, it is advised players should include their casino account number (username) to ensure the most direct and prompt response.

Awards

Being Associated with the Roxy Group and Microgaming Software, Casino Splendido is recognized for providing an award-winning software platform and service as deemed by online player pools. Going online in 2005, Casino Splendido won an Honorable Mention for "Best New Online Casino" in the online gambling industry's largest annual player polling.

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