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Casino Grand Bay Review
About |
Software
| Bonuses |
Games & Payouts |
Online Cashier
Gaming Policies |
Casino Customer Service |
Awards
About
Casino Grand Bay is
the prize site of the Grand Privé network. A
sharp-looking, fully loaded casino offering the latest
VIPER package of Microgaming Software, Casino Grand Bay
holds a "Play it Safe" Seal from eCommerce and Online
Gaming Regulation and Assurance (eCOGRA). They are
licensed by the Kahnawake Gaming Commission, audited on
a monthly basis by Price Waterhouse Coopers (PWC), and
are a member of the Interactive Gaming Council. All of
these credentials help to make Casino Grand Bay a highly
trusted and respected online casino who is dedicated to
keeping the player's interest a top priority. Being
certified by eCOGRA, Casino Grand Bay is subject to
regular monitoring insuring that all games are fair, the
casino is operating in a responsible and honest fashion,
and that all payouts are processed timely and
efficiently. As for PWC, this world-renowned accounting
firm has transparent access to the financial logs
automatically generated by Grand Bay's software platform
and is therefore able to determine accurate payout
percentages on a monthly basis.
Additionally, Grand Bay has proven itself as a champion of gambling
responsibility. There is information posted on their website that informs
account holder's on how to childproof their computers, thereby preventing
underage gambling. Direct links are provided to highly effective filtering
programs such as NetNanny and GamBlock. Grand Privé also allows account holders
of any of their gaming properties to take self assessment tests designed to
red-flag addictive gambling tendencies, as well as enable gamblers to give
themselves monthly deposit limits or to lock their account from any gambling
whatsoever. Budget management tools and tips are provided to help players keep
their gambling activities in moderation, as well as help links and telephone
numbers to Gamblers Anonymous.
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Casino Software
Offering the Microgaming software platform, Casino Grand Bay gives their
players the safest and virtually realistic online gambling experience currently
available. The software, which comes in both Flash and a Free Download,
can be instantly accessed or downloaded to a personal computer live from the
Casino Grand Bay Website, or even on a free CD shipped via mail. Players can
open a Guest Account for unlimited, free gaming, or a Real Money account for
true odds bets better than Vegas and a shot at hitting one of Grand Bay's large
progressive jackpots. In order to open a Guest Account, players must email the
casino at support @ casinograndbay.com and provide the following personal
details: First and Last Name, Home Address, Telephone Number w/area code, eMail
Address and Birth Date. Support will set up the account and send each player
their personal login information. The account can remain open as long as a
player wishes, and can be funded with more play chips at any time by simply
clicking on the Purchase button while logged into the software.
Downloading and installing the software is just as simple a process. Click on
the Download Button and a window prompter will guide user's through the software
download, installation and registration. The downloaded file will be located on
one's computer Desktop by default, or it can be located by using the Find File
or Folder tool in the Start Menu and typing in the name of the file:
GrandBayInstallS.exe. To access the Flash software platform, all that is
required is a Flash enabled computer browser. Players can check to see if their
browser is configured properly by selecting the Internet Options button on the
"View" menu from the Internet Explorer 4.1 version and above tool bar, clicking
on the "Advanced" tab and verifying that the "Java JIT compiler enabled" box is
checked. Netscape user's (4.1 version and above) can do the same by clicking
"Preferences" in the "Edit" menu, selecting the "Advanced" tab and verifying the
"Enable Java Script" and "Enable Java" boxes are checked. User's of the AOL 3.0
version may have difficulty downloading the software, but can still do so by
insuring they have the latest version of Netscape or Internet Explorer
downloaded on their computers. Mac computers are compatible with the Flash
software, but will not be able to download. The software will work with Windows
operating systems, 95/98/2000/NT/XP.
Once the software is up and running on one's computer, the player will need
to Connect to the platform, after which they will be prompted to register for an
account. As mentioned before, players need to email casino support to receive a
Guest Account. Real Money accounts require personal registration
information and a minimum deposit of $20 (See Online Cashier section of this
review for details on making deposits). Once all this is said and done (it only
takes a few minutes to complete), the player will be given access to the casino
lobby, where they can navigate to play games, view game rules, edit their
banking options, make deposit and withdrawals, check their comp points, contact
customer support, and access the PlayCheck and CashCheck systems, which are
software features developed by Microgaming that allow players to see all of
their financial transactions (updated every 45 minutes in a bank-like statement)
and their last seventy-two hours of gambling results, including wager amounts,
hand results and payouts. If ever a player is timed out from their internet
connection while in the middle of a hand or placing a bet, when the player logs
back into the software they will return to exactly where they previously were
before being disconnected.
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Bonuses & Promotions
There is much to be said about the bonuses and promotion
schemes offered at Casino Grand Bay. Being members of a gaming site network -
Grand Privé - players have a diverse selection of rewards and comp points that
can be used at any of the casinos in the network. Grand Bay Casino automatically
gives all players a free membership into their Loyalty Program, which can be
accessed via the software platform at the top of the screen (Flash users must
visit a secure web page to view their comp point accumulations). The system
works like any other comp program, giving players points for every real-money
wager at a rate of 1 point for every $10 wagered, and paying out $10 for every
1,000 points earned. Keep in mind that accrued points in accounts that have been
inactive for three months will become redundant. After a player has proven to be
a loyal member, they will be invited to the VIP Club, which offers personalized
banking options, VIP members-only tournaments (Cruises to Riches Super Bonus,
Club Red and Major Millions Mania), special bonuses and surprise promotions. If
players feel they are entitled to join the VIP Club and have not been invited to
do so yet, the player only needs to email vip @ winhotline.com to be considered.
The Grand Privé Companion, which is accessible from the Casino Grand Bay
website, is a consolidated account manager that lets players manage multiple
Grand Privé casino accounts simultaneously. In other words, players have one
master account username and password protected by 128-bit SSL encryption
security, allowing them to make deposits, redeem comp points and gamble at their
casino of choice.
The bonuses at Casino Grand Bay are governed by the
Grand Privé eZBonus System, which is an inventive way of handling bonuses from the
minute second they are claimed all they way until they are cashed out by the
player. The system is unique in that instead imposing wager requirements on both
the deposit amount and the bonus amount (something that many casinos do,
but don't like to openly divulge), the eZBonus System only imposes a 30x wager
requirement on just the bonus amount. For example, the new member bonus being
offered at the time of this online casino review was a 100% bonus up to $100
Free. With a 30x wager requirement on the deposit ($250) and the bonus ($250),
the player would need to wager $500 x 30 = $15,000 before cashing out. With the eZBonus System, the player only needs to wager $250 x 30 = $7,500. Furthermore,
the player is not required to meet the entire wager requirement before they are
allowed to withdraw bonus money. For example, if the player has met half of
their wager requirement, they may withdraw half of their bonus money ($125).
This is yet another perk that most other online casinos do not allow. All
bonuses are credited within 24 hours, and bonus withdrawals are instant and
guaranteed.
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Games & Payouts
Certified by Price Waterhouse Coopers on a monthly basis,
Grand Bay Casino is in complete compliance with the standards imposed by eCOGRA,
which include certifiably fair payout percentages, acceptable odds on their
gambling platform and 100% transparency. Players have access to the latest
published payout reports prepared by Price Waterhouse Coopers, which can be
viewed via their originally scanned forms via their website or software
platform. Grand Bay casino was confirmed at offering overall Casino Game Payout
Percentages Over 97% at the time of this online casino review.
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Online Cashier
The most diverse selection of deposit and
withdrawal methods are available through the Grand Bay Casino cashier. Using SSL
firewall and 128-bit encryption technology (the same standard used by the
World's leading financial institutions), all financial transactions are
guaranteed safe and secure processing in a timely manner. The Cash Check system
developed by Microgaming allows account holder to login for viewing personalized
bank-like statements showing all financial transactions, which are also emailed
for confirmation purposes. User's can easily copy these statements and save them
to text files for personal record keeping purposes, which can later be used for
tax purposes or account balancing. All billed transactions will show as "Cheriko
Holding B.V." who is ultimately responsible for insuring the safe processing of
all transactions.
Deposit methods include credit cards (which can
be shared via fax or toll-free telephone), Bank Wire (for U.S. players only -
requires a nine-digit ABA routing number), Bank Drafts (usually imposed with a
fee by the bank), and highly trusted, third party eWallets such as NETeller,
Citadel, Click2Pay, FirePay, PaySpark, UseMyBank, EcoCard, InstaDebit, eChecks
and UKash. $50 minimum withdrawals are processed quite fast - often within 24
hours (depending on the method used). Available withdrawal facilitators include
credit/debit cards, Switch/Solo/Delta cards (UK), NETeller (Instant Payments),
FirePay, Click2Pay (withdrawals within 24 hours), PaySpark, Citadel, FirePay,
PaySpark (winnings paid out within 48 hours), UseMyBank (Canada residents only),
and UseMyBank.
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Gaming Policies
Grand Bay Casino
and Grand Privé Gaming Policies are summarized here to insure 100% transparency
and reasonable legal binding conditions between the player and casino. All
players must agree to a casinos gaming policies before opening an account. It is
each player's responsibility to insure there are no terms and conditions which
could entrap the player into unfair obligations. Discredited gaming sites have
been known for writing out binding terms such as these, which gamblers have no
choice but to endure after having agreed to them. Grand Privé operates according
to a uniform set of gaming polices which cover all of their online casinos. The
policies for Grand Bay Casino are listed on their website, which are the only
legally binding terms and conditions between the player and the casino. Although
our editors have read over the complete terms and conditions at Casino Grand Bay
(and deemed them to be acceptable and fair), the following is only a summary of
these terms and is not legally binding. We still advise all players to read over
the original gaming policy posted on Grand Bay's website before opening a real
money account.
1) All casino gamblers are required
to be at least twenty-one years of age. Account holder's may not be employees of
Grand Privé or any other affiliated companies, nor may the family members of
said employees open accounts. Gambling incurred by ineligible account holders
will be deemed null and void.
2) Online gambling in a
jurisdiction where the activity is deemed legal is each player's responsibility.
3) All players understand there is
no obligation to gamble with money, and that all acccounts may be opened for
entertainment purposes only. Gambling participation in a professional capacity,
such as for an organization or club, is strictly prohibited.
4) The Grand Bay Casino server is
given precedence in regards to discrepancies between a player's computer server
and the software server. All disputed decisions made by Grand Privé are
considered final and binding. (Players should note that dispute resolution
services are available through both eCOGRA and the Kahnawake Gaming Commission)
5) The player is responsible for
safeguarding their username and password, and shall prohibit any other parties
to log into their account and/or gamble on the software platform. It is the
player's responsibility to contact Grand Privé if the player suspects their
account is at jeopardy from unauthorized logins. The casino will not be held
responsible for account abuse/unauthorized logins if there is negligence on the
account holder's part.
6) If a player's account has been
inactive for a consecutive time period of six months, all remaining balances
will be collected by the casino. It is not the responsibility of Grand Bay
Casino to inform the account holder of remaining balances.
7) Grand Privé will not be held
liable for damages incurred by the player due to any major occurences out of the
control of Grand Privé.
8) Any casino winnings accrued by
the player due to malfunctioning software, shall be considered null and void.
9) Any form of cheating, including
the use of software bots and player collusion warrants the forfeiture of all
remaining account balances. The casino also reserves the right to order a
balance audit at the time of any account cancellation made at the valid
discretion of the casino.
10) The player shall hold harmless
and indemnify Grand Bay Casino, Grand Privé,
its employess, licensees, directors, officers, shareholders, media partners,
affiliates, subsidiaries, agents, and advertising partners from costs and/or
damages incurred by the player as a result of entering the online casino, using
the software, participating in games and receiving prizes.
11) All players are subject to
credit investigations when applying for real-money gambling accounts.
12) Grand Privé Casinos reserves
the right to report suspicious activity, including concealing funds, funding
illegal activities and money laundering, to the proper authorities residing in
corresponding jurisdictions.
13) Players are required to submit
certain forms of identification for verification purposes at the time of
withdrawals. These include copies of government issued identification cards,
copies of credit cards, copies of current bills orresponding to the name and
address on active credit cards, and emailed purchase agreements. Name and
address discrepancies shall deem purchases made by the player as null and void.
14) It is Grand Privés anti-spam
policy to never to share a player's information with any outside sources or via
any unsolicited requests (spam) unless required by law. Grand Privé will not
sell or trade a player's personal information or share it with affiliated
parties. Nor will a player's email address used for any purposes other than
providing the player with services and managing one's account.
15) It is the player's
responsibility to read the Terms and Conditions on the Grand Bay Casino website
on a regular basis to check for changes to the gaming policies.
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Casino Customer Service
24-hour
Customer Support is available at all Grand Prive
casinos. Both email and toll-free telephone support can be contacted at any
time, which is incidentally operated by a highly competent support staff versed
in the native language of the jurisdiction from which the player is calling
from. English speaking players can call 1-800-253-5048 or 1-800-706-0478 for
live help, with support also available in Italian, Dutch, German, French, and
Japanese. As for direct emails, these can be sent through several departments,
including general inquiries, account related, promos and competitions, game
rules and payouts, and technical questions. For players eager to finding the
answers to their own questions, there is a very helpful and comprehensive
Frequently Asked Questions section on the Grand Bay Casino website covering
everything from deposit limitations to software downloads.
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Awards
Awards for Casino Grand Bay include an associated online
player's poll award for providing the Best Online Casino Software. Customer
service and promotions are highly valued here and have been at the forefront of
receiving top honors by players and online gambling executives alike.
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Visit
Casino Grand Bay for more information.
LEGAL DISCLAIMER:
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rooms, which are to be used for entertainment
purposes only. As such, OnlineCasinoConditions.com
shall be indemnified by anyone accessing this site
and who has incurred damages and/or losses, whether
financially or criminally, as a result of
participating in online gambling activities. Since
the internet is a global activity and online gambling is deemed illegal
in certain jurisdictions around the globe, it is
each player's responsibility to determine the legal
status of internet betting in the jurisdiction which
he or she resides. It is the responsibility of those
who reside in illegal jurisdictions to not access
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