Caribbean Gold Casino Review

About | Software | Bonuses | Games & Payouts | Online Cashier
Gaming Policies | Casino Customer Service | Awards

About

Caribbean Gold Casino owes their existence to the English Harbour Casino Group (E.H. Gaming Ventures), which has been doing reputable business on the Web since the early stages of online gaming. E.H. Gaming Ventures has been online since 1997 and holds their licensing through the gambling commission of Antigua & Barbuda - one of the largest regulators of online gaming sites. As a member of the Online Players Association (OPA), Caribbean Gold shows a strong willingness to conform to customer service standards imposed outside of standard regulation. This, coupled with the fact that Caribbean Gold was voted by players as the Top New Casino of 2005, certainly explains why they are one of the top performing brands of English Harbour Gaming Ventures Inc. (E.H. Gaming Ventures Inc., Suite 15, Woods Centre, St. John's, Antigua).

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Casino Software

Caribbean Gold uses English Harbour Gaming Venture's online casino software of choice - Vegas Technology. Formerly known as Odds On, the software used to be considered average, in terms of graphics and functionality. However, after a re-launch, Vegas Technology revamped the entire platform and were soon after the recipient of online player poll awards. Players can see the graphics for themselves via the instant Flash version of the software. It only takes a few minutes to register by simply providing one's full name and email address. After doing so, username and password protected access is given to the full gaming suite. Players always have the option of downloading the software at a later time, and can likewise choose to open a "Play for Fun" or "Real Money" account at any time.

Regarding security and fairness, Vegas Technology has been given a stamp of approval from Certified Fair Gambling, which means the Random Number Generator has been deemed to be entirely random and unpredictable. Along with ongoing audits, game play results have been deemed to be in conformity with statistical norms. Security protocols are also at the highest standards, thus guaranteeing player anonymity and transaction integrity between the software platform on one's personal computer and the Caribbean Gold game servers.

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Bonuses & Promotions

The promotions and bonuses are standout features at Caribbean Gold Casino. Players would be hard pressed to find better wager requirements for their Welcome Bonus and Monthly Reload Bonuses. A Free $150 Match Welcome Bonus is available to first-time depositors, which after making a minimum deposit of $50, a player can claim and have instantly credited into their account. Bonus money is deposited into a separate bonus account until 100% of the play-through requirement is met.

At Caribbean Gold Casino the welcome bonus play-through requirement is only 16x, and cannot be met with wagers made at Blackjack, Progressive Blackjack, Craps, Roulette, Video Poker, Three-card Poker, War, Red Dog, Baccarat, All Star Horse Racing, Ultimate Hi-Lo and Extreme Lotto. Players are strongly advised to cease from taking the bonus if they foresee playing any of these games. Caribbean Gold's bonus terms and conditions state that wagers made at any of the above mentioned games before meeting the wager requirement will warrant a forfeiture of all bonus money. Before making a wager, contact customer support to have the bonus removed. Due to past bonus abuse, players residing in Israel must wager 32 times the combined value of the deposit and bonus. Players in Denmark are not eligible to receive the bonus whatsoever. Regarding the reload bonus, players can receive up to $100 Free each month. All first time deposits made within a new calendar month are awarded a 5% bonus, which to get $100 Free would require a $2,000 deposit. With only 20x wager requirements, this is one of the fairest reload bonuses online. The same game restrictions apply here as they do for the welcome bonus.

Additional player rewards come in the form surprise promotions, daily rewards points on every wager (no matter the outcome), and an invitation-only VIP Players Club. Depending on how long one has been a member of Caribbean Gold Casino and the amount of money one has staked using a real money account, VIP Club invitations are sent out to eligible players. In addition to personalized account services, VIP Player's Club member's are entitled to frequent promotions and sizable bonuses.

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Games & Payouts

Caribbean Gold Casino offers a selection of over eighty-five games, which include brick 'n mortar card and table game favorites and a large selection of video slots and video poker. All of their casino games are played with Nevada gaming rules, thus ensuring all payout percentages conform to minimum percentages imposed by the Nevada Gambling Commission (Roulette is played with European rules). All payouts are confirmed on a monthly basis via ongoing audits undertaken by internationally reputed independent gaming expert, Dr. Eliot Jacobsen, whose practice, Jacobsen Gaming is recognized for their Certified Fair Gaming Seal (CFG), which can be seen on Caribbean Gold's Website.

Informative content, including game histories, rules, betting instructions, payouts and "words of wisdom" can be viewed through the website, as well as Animated Casino Game Demos that give player's a taste of the betting interface without having to access the instant-play software platform. On their website, game rules are published for Blackjack, Baccarat, Craps, Roulette, Slots, Video Poker, Stud Poker, and War. Game demos for Blackjack, Craps, Roulette, Triple Flamin' 777's, Cash Grab, Black Gold Rush, Orient Express, Lucky 777's, Multi-hand Deuces Wild, Multi-hand Jacks or Better and Joker Poker can all be viewed through a web-animated demonstration.

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Online Cashier

The Caribbean Gold Casino Cashier uses the Verisign transaction management technologies of Virtual Exchange to handle all transactions. Using SSL 3.0 security protocols for encrypting sensitive financial data, all transactions are protected with the best in fraud and hacking preventive measures. For players who do not feel comfortable sharing their financial details over the internet, Caribbean Gold requests these players to send an email with their telephone contact details and a suitable time for being contacted, and a Caribbean Gold customer representative will call to arrange an appropriate method of making and receiving payments.

The cashier offers several means of making secure deposits and withdrawals. While credit/debit cards are the preferred method for making deposits and withdrawals, Caribbean Gold Casino offers several alternatives. Although taking longer to process, money transfer via personal check, money orders and bank drafts are accepted and encouraged. Amounts up to $5,000 can be deposited via International Money Order, Certified Checks and sometimes, Bank Drafts. If interested in making a deposit via one of these methods, players are advised to email customer support with their username, email address, first and last name, check number and check amount. Mailed checks usually take from 21-28 days to clear from the time of being mailed. Fund are available for use as soon as the check is cleared. Withdrawals are likewise processed in the same manner, and can be mailed via either Federal Express or regular mail. A minimum withdrawal of $20 is required. Other deposit and withdrawal methods accepted at Caribbean Gold, which are explained in detail on their website via the "Site Menu" link, include eCheck, Neteller, FirePay, Prepaid ATM and wire transfers.

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Gaming Policies

The Gaming Policies at Caribbean Gold Casino are set forth by English Harbour Gaming Ventures Inc. Governing a player's participation and use of the software, which include the opening of a guest or real-money account and acceptance of prizes from the casino, the gaming terms and conditions are a final and exclusive agreement between the player and Caribbean Gold, which each player certifies they agree to and understand upon the act of visiting the Caribbean Gold Casino website and/or opening an account. All terms and conditions are in accordance with the gaming laws of Antigua and Barbuda, which is deemed a fair commission concerned with protecting player rights.

All players must be at least twenty-one years of age, and are obliged to gamble at their own risk and for entertainment purposes only. In other words, players are not permitted to gamble in any professional capacity, i.e. for an organized group or business. Their is no obligation to gamble with real money. For players who decide to deposit funds, they must abide by further conditions, especially having accepted a free cash bonus or promotion. A big no-no at Caribbean Gold Casino is trying to cash out funds in an amount greater than one's initial deposit before all wager requirements have been met. Players are responsible for safeguarding their account username and password as well as providing accurate registration details, which must also match the personal details used on one's registered deposit methods through the online cashier. Not doing so will result in the withholding of payments, bonus forfeitures and account freezes.

Some of the scenarios which may warrant the closing of one's account include, opening more than one active account with English Harbour's group of online casinos, unmatched registration and financial details, illegitimate cash withdrawal requests (including requests made before meeting wager requirements), providing misleading registration information, player is found to be underage, player allows a second party to access their account, player is found guilty of cheating through the use of automated bots or machines or player is identified as a prior bonus abuser.

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Casino Customer Service

Caribbean Gold Casino is one of few online casinos providing truly Instant Customer Support. Not just giving fast email response times, Caribbean Gold offers live chat through their software platform, so that players can get answers to their questions while actively logged into their account. Toll-free telephone support is also available, as well as standard email (made available through a form submission on their website). North American players may call 1-866-546-0450, while all other international players can reach support by calling 05999-7331285. In addition to their availability and responsiveness, the Customer Support Center maintained through English Harbour Ventures provides an excellent emailing list service. Never unsolicited (players can opt out at any time), the email list is a means of receiving special promotions, current events, software and game upgrades, and gambling related news. Overall, Caribbean Gold's customer service is one of the top reasons to play here, and was a major factor in garnering their 2006 award (described below).

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Awards

Caribbean Gold Casino was recognized by thousands of online gamblers participating in the GOM Awards. They were given a Gold Award for Top New Casino - the highest award in its class, which is the most desired award for any new online casino.

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Visit Caribbean Gold Casino for more information.