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Captain Cooks Casino Review
About |
Software
| Bonuses |
Games & Payouts |
Online Cashier
Gaming Policies |
Casino Customer Service |
Awards]
January, 2007 - $1,745,475 jackpot won on New
Years Eve by a single
player at Captain Cooks Casino. The progressive video
slot, King Cashalot, was the winning game. About
Captain Cooks Casino is
owned by ITS Limited and is managed by Casino Rewards -
one of the most recognizable and respected gaming
management groups and player loyalty programs on the
Web. Online since 1999, Captain Cooks has established
itself as an online gambling pioneer and benefactor of
gaming fairness, ethical management and superior
customer service. Captain Cooks Casino is licensed and
regulated by the Kahnawake Gaming Commission and holds a
Play It Safe Seal from eCommerce and Online Gaming
Regulation Assurance (eCOGRA). They are also a member of
the Interactive Gaming Council, which is a dedicated,
non-profit group of gaming operators paramount in
establishing and maintaining fair gaming guidelines
since 1996, which all members must adhere to. And if
these credentials were not enough, the fact that Casino
Rewards awards an average of $6 million to online
players each month, makes Captain Cooks a highly
desirable casino host.
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Casino Software
Captain Cooks is powered by
Microgaming Software, who is a founding member of eCOGRA. A developer of the
most innovative and securitized online casino software platforms, Microgaming
licenses Captain Cooks to offer their latest package of VIPER Series casino
games. With over 200 games total, and a "New Games Rollout" promise guaranteeing
frequent upgrades and new game releases throughout the year, Captain Cooks
software is as progressive as they come. Employing 32-bit, 3D computer animated
graphics and sound, the virtual experience of using this software is highly
realistic. Personal computer system requirements for optimized performance
include a Pentium 200 MMX processor, 32 Megabytes of Random Access Memory (RAM),
a Windows NT/XP/95/98/2000 operating system, 16-bit color screen card, 16-bit
sound card, a 56K modem or Local Area Network online connection, and a computer
mouse that is compatible with the Microsoft operating system. For Mac user's or
those who cannot download the software from where their computer is hosted, it
is recommended player's use the Flash version of the software, which is highly
secure, and offers the same graphics and features as the downloaded version.
Captian Cooks Casino software is
available in both Flash, and website or CD download, and allows players to open
both Real Money and Play for Fun accounts (funded with unlimited "play"
credits). For those players who choose to download the software, there are
several download buttons on the Captain Cooks Website that will facilitate doing
so. On default, the installation file (webinstaller.exe) will be placed in the
Program's folder of the C Drive. The download is accompanied with a Beginner's
Guide "helper" just in case guidance is needed - although the entire process is
essentially automated and takes as little as two minutes (depending on internet
connection speed). As for installing the downloaded files, this is as simple as
clicking the "Yes" prompt after the software is downloaded.
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Bonuses & Promotions
There are several things worth
mentioning about promotions and bonuses at Captain Cooks Casino and Casino
Rewards. The sign-up bonus at Captain Cooks is one of the most unique on the Web. New
players are given $500 and one free hour to accumulate as many credits as possible in the
casino. After the designated sixty minutes is up, however much money the player
has earned is transferred as a bonus which only needs the wager requirements met
in order to cash out. Bonus terms state that all bonuses be wagered thirty times
through, with slots and American Roulette counting 100% toward the requisite,
table poker, Sic Bo, European Roulette and Casino War counting 50%, and all
others except Classic Blackjack counting 10%. Players need not worry about
covering any losses incurred during the free hour of gambling, for if this is to
happen, the player is still eligible for a 100% Match Bonus up to $50 Free.
Captain Cooks Casino also offers $20 Free for making deposits with Click2Pay or NETeller.
For those players who stick around,
player referrals and the Captain Cooks VIP Program pay off generously. Rewards Buddies is a
comprehensive referral system which has the potential of awarding thousands per
year. Depending on the Level (1,2 or 3) of one's Casino Rewards membership, a
player can earn from $100 to $1,000 for each buddy referral. Casino Rewards is
essentially the VIP Club Loyalty Program that all ITS Limited gaming sites
belong to. Captain Cooks is one such gaming site offering free membership to
Casino Rewards, which all new players are automatically enrolled in. Similar to
frequent flyer points, the comp point system at Casino Rewards entitles players
to free cash and prizes, as well as credits which are interchangeable between
all fourteen Casino Rewards gaming sites. Points are earned every time one
logs in and plays with real money at an exchange rate of $1 per every 100
points. Players can login to their password protected Casino Rewards account at
any time to view the status of their point accumulations, and can cash out in
1,000 point ($10) intervals by simply clicking the green "Cash" button while
logged in. Funds are credited in as little as five minutes and no longer than
two hours.
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Games & Payouts
In terms of
payout percentages, Captain Cooks Casino has bragging
rights. Consistency is the word of choice here, for
since 2001, overall game averages have consistently hit
beyond 97% on a monthly basis, while table games
steadily hit above 98% and slot machines exceed the 97%
mark on average. All payout reports, which can be viewed
on both the Captain
Cooks Website and via the lobby of
the casino software, are verified and published in
official statements prepared by third party accounting
and auditing firm, Price Waterhouse Coopers. A
webpage of recent and past winners at Casino Rewards
shows a long-running list, including the first ever
online casino millionaire, Tony P., who pocketed nearly
$1,600,000 playing a progressive slot machine at Captain
Cooks. As mentioned earlier in this review, the Microgaming VIPER series offers over 200 casino games,
including several popular progressives like Major
Millions, Fruit Fiesta, Cash Splash, Deuces Wild, and
even Fruit Slots. One of the most extensive and detailed
game previews can be viewed on Captain Cooks Website,
providing descriptions and screen shots of all games
currently offered. Game rules are also readily
accessible while logged into the software lobby. All
game outcomes can be viewed through the PlayCheck system
(also available in the software lobby), which shows
detailed betting results, including all played cards,
dice rolls, bet amounts, won or lost amounts and hand
outcomes.
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Online Cashier
Several depositing and
withdrawal methods are facilitated through Captain Cooks
Online Cashier.
Preferred payment methods can be selected directly from the start by logging
into one's Casino Rewards account and simply clicking on the Withdrawal button
and selecting the corresponding method. If using one of the available third
party eWallets, players will need to provide their account information, which
will not be shared with any other parties whatsoever. However, if a player makes
a deposit with a method which the cashier also permits to receive withdrawals,
this will be used to send payments. If players do not select a preferred payment
method, certified checks will be mailed in their stead. Deposits made with
verified accounts can be credited instantly, and withdrawals will be processed
in as little as two business days, depending on the method used.
Accepted deposit
methods include credit and debit cards, eChecks, NETeller, FirePay, PaySpark,
Click2Pay, Citadel, UseMyBank, ECO Cards, MoneyBookers, wire transfers and
traditional money transfers. Accepted withdrawal methods (and their processing
times) include NETeller (two business days), Click2Pay (two business days),
MoneyBookers (two business days), Courier Checks (three to six business days),
Citadel, eChecks, EFT, and Automated Clearing House (five to eight business
days) and mailed checks (ten business days). Additional identity verification
checks may be used for players using FirePay (eight business days), GamingCard
(two business days) and PaySpark (two business days) for the first time. All
transactions are encrypted with 128-bit data, and secured with Socket Layer
firewalls, which is the same protocol used by the world's leading financial
institutions. The cashier also prepares a financial banking statement via the
Microgaming CashCheck system for all real money account holders.
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Gaming Policies
The Gaming
Policies at Captain
Cooks Online Casino serve to protect both
the player and casino. After studying the terms and
conditions posted on the Captain Jack's Casino website,
which are the only binding terms between the casino and
player, we have deemed them to be in proper accordance
with Kahnawake Gaming Law, IGC standards and eCOGRA
regulations. Covered in the T&C's are player agreements
for entering the website and accessing the software,
participating in online gambling activities, eligibility
for opening an account, rules covering the use of the
software and accepting prizes, bonus and promotional
terms and conditions, the privacy policy (player
rights), the anti-spam policy, and policies for
protecting minors and preventing underage and problem
gambling. Self exclusion forms, minimum deposit settings
and content filtering programs are all readily
accessible from the Captain Cook Website. Furthermore,
Captain Cooks gaming policy makes it clear that all
players are responsible for determining the legalities
of gambling in their own jurisdiction, and that opening
an account should be for recreational purposes only.
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Casino Customer Service
Customer Service at an online
casino can and is the deciding factor for many players. The myriad of contact
methods available is just a sign of the service that all players will get the
moment one open's a new account. These contact methods include Live Chat with
operators on call 24/7, next day email return service, toll-free telephone, and
in-house telephone service. The latter of these is for players who have internet
access, but cannot place toll-free telephone calls due to their host country.
Players need only email Captain Cooks Support with their telephone number and a
customer service representative will call right back. All contact methods are
posted on the Captain Cooks and Casino Rewards websites, and is available every
day out of the year. Personalized and responsive service are hallmarks at
Captain Cooks, not to mention a knowledgeable and English-friendly staff. For
answers to frequently asked questions, Captain Cooks has a comprehensive and
informative FAQ section posted on their website, which we encourage all new
players to read over.
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Awards
Captain Cooks Casino has been
recognized several times over since first going online in 1999. Some of their
most honored awards resulting from online player polls include "Best Payout
Program", "Best Online Casino Theme", and "Best Casino Software". At the time of
this online casino review, Captain Cooks is once again up for several more
awards.
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Visit
Captain Cooks Online Casino for more
information.
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shall be indemnified by anyone accessing this site
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participating in online gambling activities. Since
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in certain jurisdictions around the globe, it is
each player's responsibility to determine the legal
status of internet betting in the jurisdiction which
he or she resides. It is the responsibility of those
who reside in illegal jurisdictions to not access
this website. |
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