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Online Casino Conditions >>> Casinos Blacklist >>> Casino Blacklist

Casino Vega Player Complaints

Closing a player's account for winning too much: Not good business. Although land-based casinos have been known to politely ask player's to leave with their winnings, CasinoVega should, at a minimum, pay the player his rightful winnings. Here's the player's account of the incident, as well as a transcript reply from Casino Vega's payment department.

Casino Vega is stiffing me for about $5000. I have copy and pasted below a posting I have made at another web site detailing why this is unjust. I have already gotten Casino Vega/Bingo Vega blacklisted at other watchdog sites. I would like you to do the same.

Posting:
Casino Vega is refusing to pay me nearly $5000 without a valid reason. For details of this blatant thievery read Casino Vega's most recent response to me and then read my response below that.


Casino Vega: Unfortunately, I have some bad news for you. Our security department has made their final ruling on your account. Since you have joined, you have made a total of 9 deposits adding up to 1550. Since then, you have cashed out 11 times adding up to 5510. The statistical odds of winning at blackjack is 44.49 percent. However, you have managed to win 355.84 percent. It is not unusual to beat the casino every so often, but you have managed to consistently beat our casino since you have joined with us. If this happened in a land based casino, you would be asked not to return for suspicion of card counting or other unfair activity. They have a right to decide who plays in their casino, and so do we. You have left here with more than you came with, and we wish you all the best in your future endeavors.


My Response:
1. I did not cheat. 100% swear to God I did not cheat.
2. How could I be counting cards? Online they are shuffled every hand.
3. 44.49% sounds like the probability of winning on any given hand. Since I am more likely to win on doubles or splits and because blackjack pays 3 to 2 this number severely understates ones chances of winning. Casino Vega would surely know this.
4. They were giving me 200% noncashable bonuses on every deposit. That would stand to improve my odds.
5. They had several months and several deposits to review my play. If they felt I was cheating they had several chances to close my account before the win in question.
6. I play a very aggressive, go for broke style of play. I would often wager my entire stack on one hand or wager the maximum. This gives me a bigger chance of winning big and losing big. In this case I won big but not that big.
7. A good majority of my profits came from the blackjack progressive. This amounts to about 3 or 4 wins which, given the thousands of hands I played, does not indicate cheating. Further, I tended to play this progressive when it seemed larger than normal which would stand to improve my odds.
8. Yes a casino does have a right to do decide who plays in their casino. They let me play in their casino. Period. However they do not have a right to choose who they pay. Even by their own
wording they mention nothing about land based casinos not
paying. If they would pay me then ask me to leave I would leave
without complaint.
9. All I did was hit Stand, Hit, Double, or
Split, etc. and their server gave me the cards. How could I have
colluded with their server.
10. I have not cashed out 11 times. This
is only my 3rd attempt. If I cash out for 2000 and get paid 500 per
week that does not count as 4 withdraws.
11. I have actually lost completely on the majority of my deposits. If I had a surefire way to cheat then why would that happen.
12. To deny so large a payout Casino Vega should provide a more detailed analysis. In my opinion their consistent failure to do so makes them look guilty by omission. The only numbers they have ever cited are 44.49% and 355.84%. This is what they want to do reduce it to.

Visit our Player Complaints page, for more player testimonies on blacklisted casinos.

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