As reported by the Las Vegas Sun, the recent Global Gaming Expo in Las Vegas
was a great chance for regular casino gamblers to voice their concerns, needs
and desires for an enjoyable casino gambling experience. The one-hour talkback
session, which brought together casino managers, slot machine manufactures and
forty regular Las Vegas gamblers, turned out to be a highlight of the Global
Gaming Expo.
Amongst the other gaming seminars and workshops at the Expo, which included
computer hacking, remote gambling technology, slot machine testing protocols and
global casino gambling trends, the player talkback session turned out to be the
most lively and productive in the eyes of both the players and casino/gaming
operators. Overall, there was a sentiment from the players of getting betting
comps, less junk mailings and more entertaining slot machines.
One player said she feels cheated when it costs
more to fill her car up in gasoline than getting comps in the form of free
drinks and cheap trinkets, while another player said he is turned off when a
casino promotes a new slot machine, but in reality, the game has been released
on the market far too long to be called "new" anymore. In other words, the more
a casino tries to sugarcoat things and take the player's intelligence for
granted, the more the casino loses credibility and valued trust from the
players.
A major concern for some players are the prospects
of introducing new server based slot games. With the necessary technology in
place, casino operators will be able to change odds and rotate games at the
touch of a button. While the notions of new games and frequently rotating themes
is a plus in players' eyes, the fact that operators can change the payouts
anytime they wanted too (such is the nature of server-based games) was cause for
concern for most players. All in all, the casinos would still be required to
meet minimum payout percentages - they could just have more selection as to
which players get paid out. Harrah's is currently running a test trial at a
tribal casino. Harrah's reps were also at the talkback, amongst several other
industry executives who cordially took notes as the players expressed their
views.