The details of a land-based casino gambling survey in British Columbia have been released nearly three years after the survey was first commissioned by the British Columbia Provincial Lottery. Initially, the provincial lottery opposed a Freedom of Information request that would serve to bring the contents of the survey into the public's eye. However, the state lottery was wise to think twice about their resistance, especially considering the recent scandal of disproportionate lottery retailer wins and alleged internal fraud.

The study was undertaken via surveys of land-based casino workers in British Columbia. The idea behind the survey was not to determine the statistics on problem gambling, but rather, to determine the observable behaviors that casino employees are associating with problem gambling, and how they may be better informed to help spot and approach problem gamblers. However, now that the study has been released, findings show there is more that is needed to be done by the government itself in regards to problem gambling and treatment.

Most of the casino workers who responded to the survey say they are oftentimes uncomfortable with many of the behavior's exhibited by gamblers, including the use of adult diapers so they do not have to get up from slot machines and lose their seat. Twenty-five percent of those surveyed say they are approached by gamblers seeking help for their gambling addiction in the casino about once a month, while nine percent say they are approached once per week and six percent attest to having encounters with problem gamblers once a day. The three most common behaviors that casino workers say they witness problem gamblers exhibiting are making repeated visits to ATM's, attempting to borrow money from the casino and reacting in an agitated and negative state after experience a loss.

Casino workers say they always inform gamblers about the free services to help with gambling addiction, yet they do not have the right to exercise direct intervention. The vast majority of workers (eighty-five percent) believe it is each gamblers responsibility to take measures in treating their gambling addiction and bankroll management, while about half of the workers surveyed think the government and BCLC has responsibility in doing the same. The government's Gaming Policy and Enforcement Branch said they are increasing the number of addictions counselors by six to 37 this year, as well as adding five more counselors by July, who have the right to administer direct intervention, giving a total of seven in the province.