Neteller was the online gambling industry's leading
supplier of payment solutions for player accounts at online casinos. Now,
following an abrupt U.S. pullout, nobody - not the casino executives or the
players themselves - knows who is going to fill the giant shoes of Neteller.
Immediately following Neteller's departure, it was Click2Pay who became the
go-to eWallet. However, just two days later Click2Pay has followed suit and
announced they will no longer process funds going to and from online casino
accounts for U.S. citizens.
While the news of Neteller's departure assuredly
sent shockwaves throughout the Web, it has also had a reverberating impact on
Neteller's Calgary based operations. Considering that U.S. online casino
gamblers accounted for approximately 65% of Neteller's business, it is very
likely Neteller will be making some heavy cutbacks and layoffs in the coming
days, weeks and months. With over 700 employees at their Calgary call center -
300 of which were used for dedicated U.S. support - many employees are preparing
themselves for the worst.
Several employees, who asked to not be identified,
said they have been given a strict order by Neteller's senior management to
cease from speaking with the media. These same employees also said they have
witnessed nearly thirty layoffs in the last two weeks, and that the current
feeling amongst fellow employees is that anyone could go next. To try and help
ease the tension, everyone at the call center was recently treated to a catered
lunch.
In the meantime, business goes on as usual, if not
more than it ever was, considering the whopping increase in call volumes from
U.S. players wanting their money. Considering Neteller processed over $7 billion
in cash transactions over the internet in 2005 (most of which was made at online
casino sites), their checkbook is going to be very busy in the coming days.