eCommerce and Online Gaming Regulation and Assurance, otherwise known as
eCOGRA recently made it known they will be conducting the largest player survey
dedicated to gaining insight on the current state of the online casino gambling
industry. The news of this undertaking, which was announced in a report
published by IGN, seeks to survey an estimated 20,000 online gamblers residing
in the U.S., Canada, United Kingdom, Germany, Sweden and Japan.
Chief Executive Officer of eCOGRA, Andrew Beveridge, admits such a vast and
widespread demographic will be no easy task, but that a detailed plan has
already been laid out, and will involve the help of several connected resources,
including some eighty-five different online casino gaming sites. To get the
survey to the players, it is presumed that eCOGRA will be seeking the assistance
of those gaming sites which the group has awarded its "Play it Safe Seal" to in
the past. Help from online casino portals may also play into the overall
quantitative aspects of the survey.
Beveridge also said there will be a highly qualitative aspect to the survey,
thus making it the most comprehensive - in addition to the largest - online
survey of its kind. What this will entail is collecting the subjective opinions
of over twenty different demographical groups within the aforementioned
countries. Using the help of a scientific research team based out of
Nottingham Trent University and the University of Las Vegas, it looks as if the
survey will be targeting even non-gamblers in the world's largest online casino
gambling markets.
The plan is to make the survey live by late August, and conduct it for a time
period of two months. The intent of the survey, says Beveridge, is
strictly for the players benefit, so that player perceptions regarding online
casino gambling fairness, security and customer service can be gauged to help
improve the overall online gaming experience. eCOGRA will specifically be
looking at ways to introduce server controls and creating an more rewarding
experience overall.
The results of the survey will be published in eCOGRA's Global Gambling
Report, but will first be divulged to the media in summary form around January
of 2007. Shortly following the media release, the survey results will be
compiled into an in-depth report that will be shared with online casino
operators and members of the eCOGRA family. The university research
departments will likely release reports of their own, pending verification and
approval regarding their relation to the overall survey.