Online Casino Conditions - UK Online Casinos

Jackpot Update - 32 Red was recently home to one of the largest jackpots ever won online. On January 24, 2007, a player hit the King Cashalot progressive jackpot worth over Ł1 million (nearly $2 million) on a bet of Ł2.25.

About

32Red Casino is one of the most successfully branded names in the UK online gambling industry. Whilst their name is on the jersey of Premiership football club, Aston Villa, 32Red's popularity is best attributed by the company's impressive track record and reputation for providing professional customer support, a fair and safe online gambling platform, and a comprehensive offering of free promotions and bonuses. Having been targeted on the UK sector from day one, 32Red has grown considerably over the years, and can be found listed on the Alternative Investment Market of the London Stock Exchange. One of the company's major acquisitions was the telephone betting services of BetDirect in June 2005, for which 32Red now uses to supplement its comprehensive sports betting services.

Through the main hub of their online gaming operations, 32Red offers an online sportsbook, arcade, poker room (32RedPoker.com is part of the Prima Poker Network, which is home to over 400,000 poker players competing in live tournaments and online ring games), and two online casinos (Dash Casino was recently launched at the time of this online casino review). This entire gaming package, for which the 32Red cashier is equipped to accept real money wagers from players around the world, is licensed under the jurisdiction the Government of Gibraltar. The Gibraltar Gaming Ordinance is one of the strictest pieces of international online gaming legislation, and is to par with the statutes of the UK Gambling Act and the European Union. Furthermore, Gibraltar is the only British International Finance Centre to be in the EU, thus giving credence to its reputation as being one of the most stringently regulated finance centres in the world.

Casino Software

It is certainly a plus that 32Red Casino uses the most recognized and popular online casino software on the market. Yet, it is even more of a plus how well 32Red helps and guides new user's in becoming familiar with their customized gaming platform. Powered by Microgaming's sophisticated software applications (which have been independently tested to ensure proper RNG function in delivering fair and random game outcomes), 32Red offers both a Flash and downloadable online gambling package (the Free Download can be obtained live at 32RedCasino.com or on a free mail-ordered CD). Constant innovations in the software give returning players new user options and sharp-looking interfaces throughout the year, while frequent game releases are initiated more than any other software platform in the UK market.

As mentioned, 32Red offers a helpful software tutorial that guides new members how to properly download, install and register the software. After clicking the download button, a download wizard will pop up asking to Save or Run the program. Click RUN, and the software will be downloaded in a matter of seconds of minutes (depending on one's internet connection speed). Next, click the Install button, and the Installation Wizard will commence. Players must agree to the "End User License Agreement" first, which simply state's each player's rights and responsibilities for using the software platform. After clicking NEXT, a screen will ask which Installation mode is preferred. We recommend selecting the Quick Install, followed by clicking the INSTALL button. This completes the installation process, which will take only a couple of minutes or less with a broadband online connection. The registration screen will follow next, and requires players to provide their personal details, including first and last name, email address, home address, and self-chosen password, which is a big plus in our opinion (most online casinos choose the passwords for new members). Players will simply need only open the software and login to get started either with a real money or play money account. At any time during the process, players can contact live support who will help players resolve any issues via a live chat screen.

On another note, the voice of the dealer is not just another generic computer generated tone. It is the actual voice of model and actress, Patsy Kensit. Just another way 32Red personalizes their offering of a unique and entertaining online gambling experience. In our opinion, it's the small touches that go a long way when trying to pick between two otherwise equal online gaming operators.

Bonuses & Promotions

New real-money account holders are eligible for a 100% Match Bonus up to Ł100 Free. What distinguishes 32Red's promotion package for new members is that players have the option of choosing game specific bonuses. The slots welcome bonus permits allowances up to Ł100 free, whilst the Casino Games Bonus awards up to Ł50 Free. The terms and conditions on these bonuses require that wager requirements only be met by gambling at the corresponding games. Therefore, a player who knows prior they will be primarily playing craps and roulette would be smart to take the Casino Games Bonus. It makes right sense, yet not many online casinos offer the choice. The Slots Bonus comes with a wager requirement of 25x, which can be met by playing all slot machines (except progressive slots), fruit machines, scratch cards and keno. The Casino Games Bonus comes with a 50x wager requirement, which can be met by almost games offered, aside from specific versions of blackjack, progressive games and even money bets at certain games such as craps. Players are advised to never use bonus money to gamble at excluded games, for this will raise the wager requirement up to a whopping 100x.

Games & Payouts

32Red Casino offers an impressive games preview section on their website. Large screen shots offer a taste a Microgaming's vibrant graphics, but still come short of doing justice to the full-screen playing experience. Previews of blackjack games, craps, roulette, baccarat, sic bo, keno, online slots, fruit machines (eight of them), progressive slots (over ten of them), progressive games (four progressive table games), multi-hand video poker, regular video poker (two progressive video pokers) and several table poker games are all available. In addition to the screen shots, all games are accompanied with a breakdown of their objective and rules. In other words, players can learn a new game before even signing up at 32Red.

There are currently over 200 online casino games, which is a continuously growing lot. 32Red takes part in Microgaming's "New Games Rollout" campaign, which aims to introduce more games on a consistent basis than any other software developer. True to their word, 32Red currently has a new batch of games, including several inventive slot machines. The new games agenda, which may very well be available by the time you are reading this online casino review, include Live Dealer Roulette, Live Dealer Sic Bo and Live Dealer Fan Tan. Live Dealer Baccarat is also available.

As for the payouts, players could not expect to find them better anywhere else online. Payout percentages, which are verified by internationally reputed independent accounting firm, Price Waterhouse Coopers, consistently average around 96% for slots and above 98% for table games. Do the arithmetic, and you can see why average payouts consistently exceed 97% each month.

Online Cashier

There are several qualifications that make the 32Red Casino online cashier as safe and secure as is possible. First, all financial transactions are facilitated and processed by Barclaycard Merchant Services (ID# 10021373), which is a name highly trusted and recognized in the financial world. 128-bit Secure Socket Layer digital encryption is used on every transaction made online, while steady human oversight ensures all payouts are promptly received. In fact, 32Red Casino has been recognized in online player polls for providing some of the fastest payouts on the Web. Secondly, 32Red uses the fraud prevention and detection services of TrustMarque, thus ensuring against identity theft and breaches of account security.

Regarding online casino deposit methods, the 32red cashier permits the use of credit/debit cards (Maestro & Solo, Visa, MasterCard, Visa Electron and Visa Delta), NETeller, EcoCard, MoneyBookers, UKash, FirePay, bank wire transfers and cash. Withdrawals can be executed through either Credit/Debit cards, NETeller, EcoCard, and GBP Sterling cheques (refunds). Lest one's credit card information should be compromised, all financial particulars are stored on secure servers protected by multiple firewalls.

Gaming Policies

All visitors to the 32Red Casino website must agree to the terms and conditions granting site access. Furthermore, players must abide by the T&C's regarding use of the software platform, opening real money accounts, and accepting bonuses and promotions. The gaming policies implemented by 32Red Plc are in meeting with the guidelines and regulations imposed by the Gibraltar Gaming Ordinance. Specific policies include a Privacy Policy, Security Policy, Restricted Territories (no U.S. players allowed) and gaming policies for the 32Red online poker room.

The Terms of Service cover several areas including Acceptance, Use and Description of Services, User Accounts, Password and Security Protocols, Software Licensing, Collection of Payments and Winnings, Disconnected & Unfinished Games, User Content, Restrictions of Software Usage, Account Termination Warrants, Third-Party Site Affiliations, Limitations of Liability and Disclaimer of Warranty, Privacy Conditions and General Rules and Warranties.

Casino Customer Service

As mentioned earlier, Customer Support is one of the foremost accreditations in 32Red's court. A knowledgeable and cordial player support team is available 24/7 through email, live chat and toll-free telephone. Send an inquiry their way to gauge the service for yourself. Queries have been known to be taken by 32Red Casino Chairmen himself, Ed Ware. Perhaps this is Mr. Ware's way of standing by 32Red's pledge of making customer satisfaction their number one priority. While some UK casinos simply give word service, 32Red truly backs up their claims of world-renowned customer service. In addition to technical player support, 32Red offers live support in their Accounts Department, Pitboss (game related questions) and General Service. 32Red Plc is physically located at 32Red Plc, Suites 9-11, 2nd Floor, Building 2, Eurotowers, Gibraltar. They can be directly reached at +350 49357. Toll-free telephone numbers and email addresses are listed on the 32Red Casino Support page.

Awards

Hardly no other UK Casino has won online gambling awards to the extent of 32Red. Since 2003, 32Red has won multiple awards every year from various sources, including the UK Gaming Awards, Online Players Association Accolades, GOM player polls, eGaming Review and Casino Meister. Some of these awards include, 2003: Most Reputable Online Casino, Best Online Casino; 2004: Best Player Experience, Best Online Casino, Most Reputable Casino; 2005: Online Casino Fan Awards, eGaming Review Awards, GOM Awards; 2006: GOM's Best Casino Customer Service, UK Gaming Awards and Best Online Casino. Expert testimonials are available on the 32Red.com website, including one by OCC.

Visit 32Red Casino for more information.

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